SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As it looks and describes. It looks good. The result I don't know yet, but it looks just like the bracelet and this one is perfect after using it several weeks.
Good quality product, package arrived in good condition, very happy with my purchase recommend store, the chain came with authenticity certificate, I will buy more !!!
Have to say if this is silver then I'm the Queen of Sheba, I didn't actually expect it to be silver anyway for the price. the workmanship on the clasp is very poor quality its not aligned. It might be silver plated but that would be as far as I would say, despite what the "certificate" states, I'm sure they can be copied very easily. But for the price don't expect much.
Очень красивая цепочка, в хорошей упаковке. Спасибо большое за быстрое и качественное обслуживание!
i loved. its very nice. perfect length and material. perfect gift for my self. I really didn't expect so good item for the money i have paid. Thank you.
Very nice chain. Came in a bag with a certificate and with a special cloth. Very cool looks!
The necklace is absolutely great!
Beautiful, as in the photo, the color is beautiful
Well crafted and looks great.
All O. K. Many thanks.
Chic chain thank the store for the velvet for silver
The goods came in time, in good condition, very happy to order, thank you to the store!
It's lovely I arrive before the deadline, store delivers information and tracking was very easy to perform
linda como lo esperaba
Beautiful and excellent quality. Free blisteringly fast.
Stunning. Will purchase again
A beautiful silver necklace
Necklace of very good quality it has the silver punch on it and the certificate that it is silver, I love, thank you.
Very good quality
Цепочка неплохая,но по цвету металл значительно отличается от оригинального цвета изделий Pandora.Продавцу спасибо за комплименты-это салфетка для чистки изделия и паспорт к цепочке.
Perfect, with your silver certificate.. Well packed a gift wipe
Fair and good trader.
Complies with the description.
Is more pretty than me l'aspettassi. Thanks to the store
The chain is normal, it is written silver, did not check), the buckle is strong, it came in a bag, with a rag and looks like a certificate)
The necklace makes its effect given with a certificate to see with pretty weather
Beautiful and high quality, really Silver, I recommend
It looks good so far, it's lighter than an original bracelet, it doesn't bring Pandora's name. It comes with a silver jewelry certificate.
The goods came neatly packed, napkin, certificate and rag inside for silver! Seller recommend!
Very nice, fast delivery, thank you!
Very pretty. Shiny and light.
The chain is beautiful.
Even garniy lancewok. Uncle. Delivery of Duge schvidka to Germany.
Very beautiful chain am totally satisfied
Very nice, very fast delivery, thank you!
Ordered two necklaces for my drop ship customer, one came with a broken clasp. It has been a terrible experience to get it replaced...and am still waiting. I am not pleased with the customer service of the store