SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
YES. EXCELLENT. Really good looking backpack. Extremely fast shipping. Worth it! Thank you store, good product. So many lovely pockets, zips, padded straps, lovely quality. Thank you
For such a price just super
The order came very quickly. Backpack for your money is just awesome! Recommend
He arrived very soon. Less than a week. He has many pockets.
Lying, durable backpack. Ordered 2. blue color is the same as in the photo. Very quickly brought.
Very good product
Very cool backpack, nice color. Lots of pockets and handles. Short lead time for shipment.
Very fast shipping good quality!
no he llegado a recibir el producto, me puse en contacto con el vendedor y me dio un cheque por el mismo importe
Everything is OK, the backpack is cool, but I thought it would be a little more
Arrived very fast. Quality is good for the price. I am happy.
It's been a month. Nice backpack
I like it and it's arrived at once by agency. Quality price, you can't order more.
The backpack is of good quality. The size as described. It came on the date we were told. I'm certainly very satisfied.
Nice backpack. Recommend.
The backpack is sewn firmly and looks good. Conveniently sits on the back. The back is soft, there are no hard inserts, but it's not critical. There are comfortable pockets on the Belt and very necessary, for me a pocket with a zipper inside the backpack. This backpack is suitable for unbreakable one or two day hikes. The product fully corresponds to the description. Delivery, at the point of issue is fast. Thank you for the product and I recommend it.
Absolutely brillient product, very good quality!
Zaskakująca dobra jakość. Jak na plecak za około 70 złotych stosunek jakości do ceny jest bardzo dobry.
Perfecto
The color is a little darker than in the photo
Excellent store, fast delivery, good packaging... I recommend to everyone
Нормальный рюкзак для города. Для, альпинизма врятли. Хотя если на холм подняться это тоже альпинизм. Ткань типа тафеты. Хлипковата. Но для велопоэкатушек самый раз. Лёгкий и спина проветривается. Заключени: своих денег стоит и продавец хороший. Рекомендую
very satisfied.
Buy 3 backpacks and the first one couldn't stand the first use. I hope this will last longer. At least the shipment was fast.
Very well made backpack. It weights 635 grams. So I save about 350 grams for my Daypack on the base weight. For this price a no brainer.
Less in volume, but a large number of different pockets really liked it, for the school student, the five-grader is very convenient, there is almost no smell, immediately placed school supplies on all pockets.
The backpack itself is smaller in size, most likely counted with all pockets. But for a five-grader in akturat and very convenient, placed all the textbooks, a large number of pockets, also pleased, very comfortable.
Very happy with the purchase, and it has come to me much sooner than I expected, it took 3 days alone.
Very happy with the item. It has a lot of different pockets and it is comfortable to wear.
perfect,tnx store
Very fast delivery. A good, light not a large backpack.
Excellent backpack, very roomy, the handles are strong!