We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect❣︎❣︎❣︎… Real human hair very well maintained and arrived very early!!❣︎❣︎❣︎
recommended for the wing
This hair was amazing. No shedding & the hair was very full & lengthy . I have a 28 inch and it feels very long. I will be purchasing from here again. Love it
Thank you so much...my hair came on time...had no funny scent, the hair felt soft and wasn’t too thin.... Thanks for the accessories also...it was worth my penny...looking forward to shopping from this store again.....
Hair soft, arrived ahead of schedule, but the hair from the top is much smaller than the length. Few drops wires.
Rien a dire , c’est juste wouah très belle qualité.
beautiful curls. just wet and go.
Highly Recommended!!
perfect and full. i love this water wave wig from ARABELLA HAIR.the hair very soft and asy to manage.true to length and beautiful. would definitely buy again.Got so many compliments.
I ordered the parrot 22 inches, density 180. I spent a lot of time shelling reviews to buy a wig of quality and that was part of my budget. My choice was finally focused on this one. The order was placed on November 11 and the delivery was scheduled for November 19 but I received it a day earlier. The store really communicates a lot, which I greatly appreciated. I love the wig and the quality of the hair, I also enjoyed the small gifts. I can't wait to wear it neatly and maybe show you the result and what it gives with time. Do not hesitate :)
Very soft, luster, like Super indicate. Super attentive, answered all questions, will surely another purchase
The product is as described. He sent fast. Recommended.
This was my first time wearing a wig and I must say that I have enjoyed it!!
very good hair.love it
I absolutely loveeee this wig!! Shipping was phenomenal!! I ordered my wig on 1/11/2021 and I got it 1/14/2021. It took 3 days!! Omg. The wig is so soft and you can run your hands right through it. Has the typical wig smell but nothing out of the ordinary. I’m 5”10 and the 24in comes past my chest. The wig is ready to go and it come with a band sewn in already. I highly recommend it. Will be ordering from here again!
Very nice wig. As in the picture. Nothing to say
The texture is soft, worth the investment, plus the store is always in contact with you.
Very much worth the money but does have a smell!
Honestly I’m impressed.. Shipping was fast, texture is so beautiful I was a lil hesitate at first but I made a good choice. DEFINITELY keeping y’all as my vendor (:
Nothing to report
Beautiful very beautiful. Excellent communication and lots of gift. Am so happy thank you
Very beautiful wig, recommend Anna, very kind since the beginning. Thank you
Thank you very much the store is great!
When I tell y’all this is the best wig I’ve ordered it’s true to the length and density and it came with a elastic band if I choose not to glue it down and the curls omg I love it and will be ordering again
very good
My goodness not only did my purchase come with in a week, it came a bit in anticipation. They also included little gifts (wig clips, edge brush, stocking) all in a very well maid pouch. You really get a nice product. I will be ordering again. Not only was shipping fast. I love the clear and direct communication. Something, I've been missing from other interactions lately. Five stars all the way!
Very accurate the hair is super soft and long
Hair is gorgeousss high quality and true to length curls are very soft and there’s minimal shedding shipping took a week to the UK and comes with edges brush scarf wig caps and hair pins which is such a bonus!! Only thing is some white/good strands in the back of wig but I just plucked them out and the lace was different to what I was expecting but it’s not anything major. Comes with an elastic band already so it’s perfect for glueless. Can’t wait to install!!
my only problem was the wig smelled very bad.
I received the hair in less than a week. The hair came packaged nicely. Everything seems to be in good condition. They also sent some really cute gifts. The hair is soft and I didn't get a lot of shedding. The store kept in contact with me the entire time and they were very friendly! Very happy so far!
Thank you very much, I'm very happy with my hair.
Very beautiful wig!!!
Love love love just wasn’t expecting the extra strap didn’t really need it other then that I love it .. haven’t washed or worn yet but when I do I will update store communication perfect
This store is the best .always kept me updated with my tracking .I love my wigs will be ordering more soon !!
my water weave is exactly the one I order on you I thank you very much it arrived quickly it took only 12 days but I can't take a pic of mine wearing it because I have upstyle corn rows
Received quickly, good quality and small gifts. I recommend
I recieved my order in 9 days to Venda. I'm so excited. the hair us beautiful.
The wig is beautiful and there is no loss in the strands, it recommends it to you.
Happy with my order, nice hair so soft. Thanks store for the gift
thanks to store
Everything was good and the delivery came very quick
I'm happy with the hair
I received my hair, it looks beautiful i hope there will be no tangling or shedding. I like it so far.
Second time buying from this vendor and I am satisfied love the hair thank you keep up the good work thanks for the gift not much to say excellent customer service everything is just good
This was my first wig, i was unsure at first but i grew to love it. Very soft doesnt smell overall amazing. Also was abit hard to cover the tracks at the back of the parting but other than that its amazing, also great service and fast delivery.
Beautiful hair and the store was very kind and friendly. Thank you!
The hair is soft and has no smell, I definately recommend! shipping took 7 to the UK. The store kept in contact regularly.
really good hair
I love it
I recommend this store. love this hair its very soft and easy to style.curl pattern keeps easy really cute. the curls are perfect. super soft.will be purchasing again.