SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lindo. Chegou bem embalado. Não demorou para chegar. Grata.
Excellent quality!!
The order is satisfied! all as in the description!
Hodinky přišli for 18dni jsou super super Jedou perfektně dneska zkouším as fungují Dál doporučuji prodejce them perfektní
Top top top. Super cool watch and what a FAST DELIVERY!
super fast delivery, wow i am so satisfied. super store
super fast delivery to germany. wow, super cool watch
Work! The metal strap was small to me ((
The watch is like in the picture as I expected it in very good quality I recommend it 100% I am using it since I arrived and great I love it!
mooi! werkt perfect!
Product (s) delivered like contracted.
The order reached quickly enough, the clock Turned on, charged while the flight is normal
Very good
Envío rapidísimo, muy buena calidad, es precioso y muy completo para el precio que tienen, lo recomiendo.
Came whole, half the charge. Pressure, pulse measure with Samsung om ended. Wife Liked
Already bought several watches are very good
ULTRA FAST DELIVERY TO GERMANY, it took only 2 weeks. Thank you for good quality watch
The watch came in a beautiful package. Cool watch for such money
very satisfied with the product
заказ пришел быстро, недели две, часы были включены, пока не найду как перейти на русский язык
Everything perfect!
The clock is excellent, I liked everything, as always. Seller many thanks and good sales.
Received quickly and super well
quick delivery! nice watch!
Not was routed device manual instruction am trying to overcome on You Tube
muito bom. já comprei 4, estarei comprando novamente.
Very good product, arrived early. Super recommend!
Nice watch.
Super přišlo for 18dni děkuji Super už 2 ×jsem kupovala prodejce them super dávám 5 **** děkuji mnohokrát
It wasn't what I expected regarding receiving messages calls. The sleep theme setup cost me a little
Very beautiful, very good loved, arrived very quickly, only still risked not put in water, not know if can really take bath with it.
It's OK except that notifications don't come from VC and Insta
Хорошие часики, конечно все показания примерные. Но за такие деньги сойдёт. Заказывал с металлическим браслетом, но его не положили, но стоимость браслета вернули