SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Was first skeptical. But product works at me. Top
There is no cover for the device. Pleasant bonus-inscriptions for Russian. Delivery 7 days by post of Russia.
Fast shipping. The class works.
The order is received within two weeks, excellent. Thank you to the store, it's great. Not the first time I order from this seller, very satisfied! Asked to send a massager with buttons in Russian language, everything did as requested. Seller sends instruction in Russian language on email. Mail. The massager is very like, I put it on the shoulders and waist, it helps very much with pain. I ordered it for my sister for the third time, she tried it, she also liked it very much. I recommend both a massager and a seller.
Все быстро. Все работает отлично.
thanks to the store,
I came quickly. But very flimsy. Immediately noticed that the device itself is not attached inside the case. And is located at an angle, I.E. Just hanging out there. But it works.
Perfetto
It came very fast and I 've tried it and it seems to be going well I hope it lasts a little longer than they say it lasts.
Satisfied very It's fast
perfect thank you
Quickly sent, to the Mail sent instructions in Russian language
Product arrived in 23 days, after the purchase, here for me, in fortress-CE. Come with all items described in AD. Device is easy to handle. Tested a pair of elétrodos and the pair of socks. Work perfectly. Can buy without fear. Super reliable.
Very useful, my mom uses it for her back and, well, she has felt improvement and I am delighted, I hope it will have a long time.
It looks really good, I haven't tried it yet but I think price quality will be very happy plus very fast shipping
Delivery is very fast to door
Everything is super, it works, thanks to the store...
Fast delivery, everything works
Nice and good
Good product but the slippers not work
Excellent
Magnificence frankly I recommend it and I will buy it
Everything works, after use, I will cancel
Haven't checked yet
Everything works!
It's okay.
OK.
Thank you to the store for the fast delivery. Great stuff.
Everything works
While working, the first order he stopped working in a month