SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tip Top. I can only recommend.
Cool
Cool thing. Before Nizhny Novgorod for a week
Perfect fast delivery a 10
Super
OK
Very comfortable, good quality. On the demi-season period of wearing, itself!
Fits very well
Excellent Product, quality-price very acceptable, it is as seen in the ad, I would buy another
thermal bandana is tight not sure if it's good in the long run. the net on the mouth is good with big gaps and easy to breathe. delivery was fast 2 weeks
Fast delivery, the mask is pleasant to the touch, no unpleasant smells, I recommend
The pipe is even, without expansion at the bottom. It fits to the neck very tightly. It stretches well.
Excellent balaclava, stretches, quality proshiv
Nice item perfect quality
Nice and good
Fast arrival the quality very good recommend
Very fast delivery. Looks like in the picture, but for an active lifestyle in winter.
A+++Fast shipping!
Заказывал 18.02.2021 пришло 03.03.2021 качество просто супер обтягивает хорошо в общем доволен, продавца рекомендую.
Fast, high quality, convenient
All very well thank you very much
The product corresponds to the description, the quality is excellent, I recommend the store!!
Already the second pair, I like everything. Very long, which sometimes causes discomfort when worn not stretched on the face
Good purchase and fast shipping
I liked it.
All as in the description, stretches well, on a large face fits.
Great, thanks friend.
Norms
I appreciate it, thank you!
The goods as in the description. But on the neck closer to the shoulders-folds, does not close the neck. And so it's OK. The goods came 3 weeks before Chelyabinsk. Doesn't smell like anything. The store sent the goods quickly. Advise.
Delivery not say to very fast. In the photo in the store, the scarf is slightly flared below, because of this and ordered to close above the sweater. In fact, the "pipe"-going under the throat and forms an open gap between itself and the sweater. Quality for 4, in general satisfied.