1.Shenzhen You&My is a professional manufacturer and supplier of Led light product in China Since 2007
Our main products is led strip light,led tube,led bulb,led spotlight,led downlight led floodlight Lighbay lights,and so on .The product has achieved CE, ROHS Factory directly offer a competitive price with Good Quality. We provide 2 years warranty for all of our products. Welcome any partner from worldwide regarding LED lights or energy-saving projects in your location,pls do not hesitate to contact us ,we will try our best to help you , You are warmly welcome to visit us !
Q1:What is the warranty for the LED products?
A1:For the leds,we have 2 years warranty.And some special offer with 5 years warranty as customers request.
Q2:What is color temperature?
A2:Shenzhen You&my Electronic Technology Co.ltds LED Lighting ofter Led lights in warm, natural,pure and cool white with colour temperatures measured in Kelvin(K). The lower the colour temperature is the warmer the light given by the LED:
Warm white =2700-3200k
Q3:What is CRI?
A3:CRI is a figure which feedback real objects colors.Highter GRI with highter cost.For LED tubes,the CRI is highter than 80. For the outdoor light,the CRI highter than 70 is OK at most of applications.
Q4:What is the AC Voltage tolerance for our LEDS?
A4:Their AC voltage tolerance is +/- 10%.
Q5:Is there cheap shipping cost import to our country?
A5:For small order,express will be best(4-5 working days by DHL/FED/UPS) And for bulk order,sea ship way is best but take longer time(about 3 weeks).For urgent orders,we suggest via air to airport plus our ship partner send to your door(one week time).
Q6: Could you offer OEM led light.
A6:Yes, we offer OEM led light.the OEM leds could offer your customized laber and your color box.
Wire color: Silver
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.