We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product I recommended
Happy with the order, as in the photo, I recommend
всё хорошо. ещё не испытывал.
Très bien
Big ones. But if you can not cook them, it's very cool
gut
Finally solid sushi made that didn't range trap T if I him cutting
большое спасибо.
Very bad Material
Nice I love it
très bien
well packaging and fast delivery good for making sushi 5 star for this product
Excellent!!!
Доставка 5 недель. Упаковано в пакет с пупыркой, все цело. Длина рабочей поверхности 23см. Диаметр 4,5см. Пластик вроде крепкий
I bought 03.02.21, but received a parcel in the national team 13.03.21 at the point of issue. Packed well. Quality is good. It came in good condition. I haven't tried it yet. I think it'll work out. I'm happy with the purchase. Thank you to the store for a good, quality goods. I recommend to buy.
It's like a toy for children, not It is fastened normally, I could not cook anything with it
I come fast and it looks good, just need to start using it.
Cool thing, delivery is fast.
Very flimsy design
Received ok
Wyglada OK not yet używałam wiec don't know whether something worth
No instruction was received
Arrived in good condition. More than try!
С продавцом не общалась. Товар пришел полностью, но распакован.
On February 2 I ordered, in Moscow on March 12. Long did not send the order. New Year. I did not communicate with the store.
This razor is very useful and helps me do sushi. But future me cracked and niewiem whether it already such was whether at transportation to uszkodziło. Zobaczę at next use or it will wpłynęło for can you not sushi if so then poprostu wyrzuce it and I will not this use but narazie I checks and recommend
In work did not check but all the whole
Sloppy
Excellent!
Came a parcel for 3 weeks in Peter. Packed well, in work has not yet tried. I did not communicate with the store.
Like the picture.
All right!
Perfect, it takes very little to get there and it works properly.
Visually everything is fine. Thanks store
Perfekt approach,dealing,I was very satisfield.I Sincelery,thanks
Прибыл не вовремя,долго шёл .На вид хорошее ,в деле не пробовала.
It fulfills its function perfectly
Compliant it remains more than to try ..
Too long the deadline
Received the parcel has not yet tried
very good!!!!
The product is fine but it took so long to arrive
Because of covid'' did not have time to get a gift to the store
Very very bad quality plastic
I haven't tested yet. Just a plastic flask, completely disassembled. OK.
very good for easy sushi making
Kokybiska preke.
Визуально всё норм, не пробовали в деле.
Mais ou menos
works good