SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We really liked the dog to look beautiful, approached the size, I recommend the store, thank you.
good quality! recommended!
Thank you store. Excellent quality. I recommend!
Excellent store! exactly and quickly.
Cool, came quickly
The product is equal to the photos. For me a little big. But I'll spend it when my little bitch is bigger.
just as described.
So pretty and good quality. Nice communication with the store. I totally recommend this product and the seller!!
Very beautiful and good quality, great for small pets.
Quality, beautiful strap. Recommend.
My son is super happy for his harness with the collar and the leash
Good product. Size for Pomeraniana
Arrived late but equal thank you very much
An excellent set of loops, leash and handbags for delicacies. Soft, beautiful color. My wife with a chest circumference of 53 cm approached and there is still a stock. Sent and went very quickly.
Very nice, that's what I expected.
je suis très satisfait
delighted I have a puppy shes a Frug (frenchie/pug) it's too big at the moment but she will grow into it. there's lots of room for adjustment. really good quality love it
Super fast shipping! Super quality! It is worth this money!!! Seller recommend!
Really beautiful season לתיאור just arrived small אזמין one more
Thank you very much, all is well! To Tashkent, the order was about 2 months. Quality is satisfied!
Love it
Super HAPPY! Very nice quality reliable store!
hammer
Very cute! Small size fits perfectly on a my 1 year old Yorkshire.
Olichnaya set, a wonderful store, delivered quickly and without problems, thank you)
Delivered fast, proper size description, looks nice.
Unfortunately for Pomeraniana, too large. Zamówiłam already smaller
Very nice material and quality but still too big for my little one that weighs barely 1kg.
Nice color, and exactly it’s the same as photos. I love it. It seems the quality it's good as well.
Goods quality, no comments. Delivery is very long. I recommend, but it's worth looking for, maybe there is somewhere delivery faster.
Excellent quality, all as in the photo, Recommend
Looks good quality, dependent on use!
Very good and fit to my little dog
Good qulity. It's fine.
Fast shipping. Thanks to store just like picture
Well made, but the strap is very short
Beautiful and good to size
The collar is beautiful and in size, took on medium Spitz 6 kg. The only thing embarrassing is a flimsy carabiner. In the rest it looks great
It's the second time he bought and all good, but the pity is that the strap keeps looking a little short for me, they should make it a little longer. Otherwise, fine. He arrived a day early than expected. I recommend the store
I arrive very fast
Buena calidad me pareció de buena calidad
On Spitz came up perfectly.
Excellent!! The quality is good and equal to the photo
Description exact, delivery month. On a small dog is excellent.
The order came in 9 days in St. Petersburg in Pyaterochka. A good set, at a discount turned out to be 390 R. On Chihuahua weighing 2600 size approached.
אחלה quality fast shipping
Harness and smyczka Super recommend.
Awesome quality ten out of ten Fits my mini schnauzer perfectly. (4kg)
Perfect!! Came quickly and like in the photos
Polecam