SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bien
I have to open it, but apparently it looks good, and at the time indicated
The product corresponds to the description. It came quickly.
excelente y rápido recomiendo
The package arrived soon. The quality is satisfactory and the store is very useful to help solve the problem quickly and recommend the store.
Tout est parfait. Choses intéressantes. recommander! ! !
Im excited
The set came oooochen quickly , I'm shocked about it. The set is not particularly strong, several times enough only, but for this price is quite worthy. The rope is not recommended to use, because it is thin and will strongly fit into the body. In general, I'm happy and liked the girl
Order came in less than a month about 20 days. Packed well nothing parted. Full set as in the picture. Seller recommend.
The goods are not bad, the only negative is a weak connection.
Buena relación calidad-precio.
Very good looking, pretty good materials
Качество игрушек достаточно хорошее за свою цену Только плётка вот портит все впечатление Крепкая четвёрка
It came very quickly. The quality is excellent, everything is in place, the threads do not stick out, stitched well, no chips or cracks. There is a weak unpleasant smell, but it quickly weathered out
Product delivered successfully
All good
Quality could be better.
I thought the cuffs would be a little more sophisticated, but for the price it's okay, I'm on the right date.
Zboží přišlo rychle. 8 dní. Nejprve jsem si myslel, že všechno vypadá křehce, protože cena byla opravdu levná. Po obdržení zboží jsem byl ale překvapen, všechno bylo perfektní, pouta byla měkká a kvalita byla velmi dobrá. Moc se mi to líbí, moc děkuji
es un poco malillo... la forma de abrochar es penosa, la calidad para mí es peor que el arnés de un perro. No volveré a comprar.
Perfe
Kvalita them Velmi Dobrá, materiál them měkký and Velmi pohodlný.
The quality is very good and there is no unpleasant smell. The price is very good, the store is attentive
Low quality
I expected other material and other quality, but for the price you have it is a very complete kit
Fast delivery!! The store is very friendly and attentive service, thank you. The product quality is directly proportional to the price, I really like all and recommend it!
es
As described in ad Arrived ahead of time
Husband loves it
Well received. A little late and package open... But nothing is missing
The only thing I don't like is that the quality doesn't seem very high but quality price is very well and very complete
Identical to the picture
Good!