SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not enough cushioning material inside. Rather feel a bit flimsy. Wish to have more cushioning material inside.
Very fast delivery. Product is as described. Highly recommended.
I have 5 cats so i got one to see if they would like it. The bed was out of the package for 5 minutes and one was already sleeping in it !! Very soft and fluffy !!!!
Cat is happy though I could have ordered smaller. Got a 50cm.
Cool thing. The kitten immediately received and only there sleeps.
Лежанка супер! Моим девочкам понравилась . Качество хорошее, нареканий нет . Буду заказывать ещё парочку, для остальных девочек . Пришло в Лондон за 1,5 недели . Спасибо продавцу !!!!
livraison rapide et conforme
Super soft, my little bitch loves it!
L'épaisseur du fond n'est pas très épaisse. Il manque de la matière.
Parfait
Great! My dogs love this basket
A small flat is that it is not as soft as in the photo. But my cats love it
super panier, très très doux, conforme à la description,chien ravi!
Product that fits very well with the photo. Received very quickly. Fully responds to our expectations. Very satisfied
Walked for a long time, but expectations exceeded! The cat took and is happy! This is the most important)
item was a little bit different than expected and from the pictures. So I asked the store for a compromise and we found a solution that worked. Over all, great seller, product is soft and my dog likes it a lot. Thanks for processing the order so quickly and I am happy to recommend this store.
Neatitinka aprašymo
Not yet adopted by my cat but totally compliant with the photo, it seemed a little thin, I put it in machine alone (spinned at 1400 laps) then a ride in the hot dryer for 40 minutes and here is the result, well inflated and well fluffy! I recommend a lot for the price
Cool bed, ordered a beige, yellow color came, not bright, the cat itself does not sleep in it, only when you put it. The quality is excellent, a little electrified, the diameter approached as needed) the cat is about 5 kg.
Отличная лежанка. Глубокая, большая. Брала 50см. Быстро доехала 10 дней.
Three good
Perfect and arrive faster than expected thank you
Bien
As in the photo, a soft pillow. No smell. Very shaggy and to the touch-soft and pleasant. My cat liked it. The parcel reached Kiev in 12 days.
Good quality
Great! Shipped quickly, my cat is at the top!
Apparently did not calculate the size, but the cat really liked
Inside sintepon lumps, expected better quality.
Very good even big.
With the store did not communicate. The product fully corresponds to the description. it arrived very quickly.
bardzo miękkie, piesek lubi w nim leżeć.
Very fast delivery
Perfect !
super agréable, très bon produit. livraison rapide.
Size perfectly well. Super sweet. By cons it is necessary to wash before use because it smells strong...
Fast delivery. Packet is upon arrival small by allowing this air close is packed. After opening emerged it to a soft basket where the cats are fond of it.
just the size we wanted quality is good, cats are loving it
Top ! So Fast !
Came in 18 days to the Post Office. And we ordered it from Russia warehouse and sent from China.
Very good!
A great thing, a description of the exact and my kitty remained very satisfied))))
Nu maar hopen dat de kat er ook in wil gaan liggen. Tot nu toe wordt de mand nog genegeerd.
exacto a la descripción
Esta perfecta
I did not communicate with the store. The parcel just received. The cat began to sniff. Paid for the order on February 12, and the parcel came on March 10. the seller sent quickly. Only for a long time the rest of the parcels were collected in one. For the goods and for delivery 5 points.
Super Cat likes.
Very good. Recommended!
Perfecto, tengo 2 caniches toy y les encanta.... Es muy suave y cómodo, tal y como se ve en la foto. Recomendado al 100%
entrega rápida, y los productos son tal cuál se anuncian, bastante contento con la compra. Sin duda lo recomendaría
Very happy. Soft, she would have slept. The store is very satisfied. Order came quickly.