SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for the bike
It's OK. Above all praise, but the question is whether to overpay for "smart mode". In general, an excellent flashlight.
Highly recommended store. The flashlight came in with a battery problem and gave me back the money. Very reliable
отличный фонарик, уже не первый раз заказываю
Shipment dotarła instantly. Seller does not reads messages
3.4. Order, 3.11. Receipt.
fajna latarka, do Polski dotarła w 38 dni
Good quality, illuminates great
Arrived very fast in Switzerland. Bright lamp and looks very good.
I'm satisfied, it's a good product.
ROCKBROS has really quality items which can step ahead with one of the top brands for cycling in the whole world. I bought many things from their Shop and never been disaponted.
Flashlight arrived fast and with very strong! Now test durability! Am satisfied!
Спасибо.Очень качественный товар!!!
На вид отличного качество, не скажу что был впечатлен его яркостью, на самом фонаре нигде не написано сколько он люмен, так что может быть купил 400 по цене 800, по-этому четыре звезды
ок
Tudo OK. Parece ser um produto muito bom. A intensidade da luz parece ser boa. Chegou em 3 dias via Espanha.
It came in 12 days, the goods are packed well, it does not shine badly!!!
Got there quickly. Description exact. Quality norms. Happy!
Love it, fast delivery good price
Polecam lampeczke... Brakuje tylko przerywanego światełka
Good
Delivery from Russia. Brought for 3 days after the order. Packing whole, included: Lantern, wire Taip Siya holder. Everything looks very good. Tried to install in the holder, then barely pulled out, sits very tightly. The light is very bright, I think it would be enough to take a 800 Lumen, 400. The light is similar to the far whether the xenon, the beat meters by 200 approximately, strongly blinks, so I will install as much as possible down. And so everyone is satisfied, everything is very high quality, expensive-looks rich!
The size impressed, the Mount is powerful, like the lantern itself, for this money it is not better. I recommend necessarily, you can carry it with you, put it in your hand and beat the Crows!
Price contrast decent product Rea-shipping is ten days or so took four.
quick delivery. The bicycle light was packed perfectly. It arrived without any damage.
Muy bien
Nice lantern. Charges from USB. I recommend to buy.
High quality light. Cant wait to test it out in the dark outside. I recommend!
In appearance, an excellent lantern, shines well, the pens of light pleases with its correct direction. And very fast delivery did. Thank you.
Very good workmanship recommend. IN 18dni for PL