We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, the child is happy. We'll try to collect. Thank you
The manque the glues
Very fast shipping, entertaining and very well studied
Fast shipping. I bought it on December 23 and it arrived on December 29 with shipping to another country. Perfect.
Arive pretty quickly we will see when I open it
Great prodottp
Fast shipping. The goods are excellent. Factory packing, clear assembly instruction. The child collected for 10 years slowly in a couple of evenings. It is better to immediately not move parts to glue PVA. 5 +
Great items. Very pleased. .
Conform to the description
Todo perfecto, envío rapidísimo y producto impecable y muy bien embalado. Vendedor recomendable, volvería a comprar sin duda.
I bought a child on DR, I still did not print it. Packaging whole, delivery by courier to zarinsk alt. kraya-20 days. I hope there will be no surprises inside.
Interesting thing
Brought very quickly in 3 days! The child is happy)))
The order arrived very quickly. In two days I had him at home.
Very nice piece, order arrived quickly, well packaged and in good condition. Serious store!!!
Arrived in one piece with slight damage on the box.
Cool, very difficult design. It is interesting to collect even adult shippers. Sent fast delay at customs to St. Petersburg.
Fine called thin material hope that it not be as soon breaks.
Fast delivery, looks very good!
The package comes intact. Very good
Alles bestens, schnell und gut. Gern wieder.
Designer of excellent quality. The precision of making parts affects! The child (12 years) is happy to collect the second day. Recommend. Ordered on the day of shopping several goods from three different stores, they came in one package...
Delivered in 2 days to Moscow. Thank you to the Seller for the client directed service in any difficult case. Thanx for saving my xmas. I recomend the Seller.
I will put five stars in absentia for fast delivery by courier to the door. The box is not crumpled. Looks solid. Until they opened-a gift to the child on ng. Seller recommend.
rapidísimo menos de una semana
Item received in 4j nickel
Top!
bellissimo. lo consiglio!
it is a great product I enjoyed building it with my son and bought another one
Very fast shipping, something better packaging, the fantastic product, according to description.
In one word is great, what a fun and educational package, 6 hours to busy been to put together but the result is great
According to the description we love it is our second
Did not open because as a gift the box is a little crumpled DPD is not ice
Very fast delivery! It's the 3eme I buy... Really nice to build
Fast shipping, product consistent with the description, highly recommend
All perfect, all right.