SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
100% Original amazing product working perfectly thanks for Aliexpress and the Seller
Original item, arrived quickly.
There is a problem. no passing English to לעברית Just shit rope on silver
Very quality product! recommended! fast shipment!
Haven't tried this one yet but I have a previous one that's great.
Working מצויין with סטרימר שיאומי equal all weighed :)
תודה רבה היה מהיר והכל מעולה עובד טוב מאוד
The product as described. Arrived fast, works well, recommend
thanks for a good service
I'm very satisfied
Super
thanks
The product arrived very quickly (within a week to Israel) and works great. Seller highly recommended, thank you very much.
I received my package very quickly not tested yet Appres I would give my opinion thank you to the store where seller
.
WORKS GREAT THANK YOU!
Excellent product.
Great item. love it. can learn 1 TV remote, and only few minimal functions. doing the job and I recommend.
everything works fine thanks Best regards
I arrive fast and very useful. Tube to replace TV control, televox control and mause. Three in 1 very good purchase I recommend
it doesn't work good with me box
...
Excellent
Good
I bought one 3 years ago and it was mal-functioning. This one is functioning reliably and stable. I think the manufacturer upgraded the item.
Way to go
Super fast shipping! But too bad it can't write in hebrew on kodi
Remote really smart וממש top quality worth all the money working part.
Super Remote control works perfectly on an Android box The mouse function like the Magic remot of LG is top
very fast shipping, took 11 days to get to my local post office. The remote feels decent, The plastic body feels a little too thin and the buttons are noisy, but the only thing really annoying is the lack of right-click button.
Very good product working perfect on LG tv Arrived in 10 days
Everything works except IR Buttons, the transmitter doesn't work, dont buy this for IR, other reviews complain about this too. if its not important to you this is great quality and design. the mouse works better than i thought
works fine thank u i hope it will remain like this
I received my package thank you very much
Very good remote. Easy programmable, no bugs.
Total product good. Problem is the main שפונקצית E-ir not working as it takes.
Very nice
To bad the hebrew doesn't work on every thing
In accordance with the description, the buttons are problematic, not the first time, otherwise everything is fine. Delivery with delay.