SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good keyboard, packed well, quickly enough, the FN button is not convenient for me.
This product blew my mind! I got the key-bored and mouse combo. It works and is made very well, Its responsive and connected fast with my acer computer. One thing though is i do not know how to turn the lights off on the mouse....
وصلت سريعة ومنتج جيد
Brought at 17 hours charged. Precharged in 3 hours. The keyboard is terrible! It was difficult to wait for her work repeatedly reconnecting. Brakes at the beginning of the typing, responds in 5-10 seconds. After half an hour of work, the pairing on the computer is, but the keyboard itself does not respond to pressing, stops working! PISSED!!! And let it be compact, light and perfectly illuminated, but it is not possible to work with it. Not recommend I ask the store to answer me.
Keyboard is a lot smaller than expected. NO RGB button either.
The keyboard works but I do not advise you to take it with Russian letters the language does not switch
все работает, клава супер! продовца рекомендую!
Charging on the battery? Are you serious? I'm shocked... I really don't know yet, in a good or bad way.
Спасибо, клавиатура с мышью очень удобные и хорошие, пришли быстро
Phone connection OK, Windows connected but no reception of keyboard strokes as of yet. No 'manual' included.
Impeccable everything, but I wanted it for xbox and it's useless. But they're still in luxury.
The product is not fully equipped. there are 1 instruction and rubber caps
Very good, working well!
1. The keyboard is good for its money 4 + 2. The mouse also strains with its morganium and affect the backlight can not be its only plus it is two modes of wireless connection 4- 3. Play dynamic games on the live without obstacles more than 0.5 meters will not get delay and lags constantly
Ordered from Russia. The parcel came quickly. Satisfied.
ALL WORK FINE, GREAT DESINE
Приехала за три дня курьером. К ipad все подключилось без проблем. Все светится, работает. Не хватает резиновых ножек, чтобы по столу не каталась.
All works. Cool option for those what like minimalism and don't like platających the cables
Came quickly!!!! It's all connected. Works well!!!!
Everything works well.
Top works super
The child is pleased, he joined the tablet. With the store did not communicate, the goods were sent quickly.
Guys are the coolest keyboard I 've ever seen. Everything is well packed and came in perfect condition and mouse and keyboard. I already use it and can assure you that I'm happy with the new purchase. All successful purchases! And to this store I wish many buyers!!!
Came fast, really happy with this order ☺.
The keyboard with the mouse came very quickly. Everything works. Thank you.
Excellent store. Fast delivery. Good packaging. Smooth transaction. Will always order from this seller! 5 stars
Everything works fine and on the phone and on the tablet, idinovy minus can not in the PUBG play snow, until the end did not understand but apparently it will not work not be
Keyboard is thin and very light.
The product is really good. I love the keyboard it's so compact! I changed the emplacement of the keys because I'm French and my keyboard is azerty. That's also a good point that we can change that! I'm really satisfied :)
Order on February 19 came on March 4, 2021 ..
The goods are satisfied.
As shown, the mouse is excellent, its duality makes it very comfortable. The keyboard was unconfigured, but I'm from Spanish-speaking asiqñ that sparked some problems, I'll try to fix it and comment more.
Everything worked out easily! Turned on the Bluetooth on the tablet, turned on the keyboard and mouse, the tablet saw everything and connected without problems. I'm happy with the purchase. For this money is just super!
The parcel came quickly. Everything works. I'm happy with the purchase.
Excellent, but the problem in the mail of Algeria, what serve what they regret, a month and is a sticker
Finally my messenger arrived. I broke down and ordered it straight for Chinese New Year, so I had to wait a week for sending, but then thanks to Ali plus everything went quickly and at the point of issue. The keyboard looks stylnenko, it works well when it does not use it stops glowing, from the minuses only small scuffs on the gap, but it's not so critical. The mouse ooochen is quiet and comfortable, velvety to the touch and also glows, when connected to my placket, the cursor appeared. Another came two wires for charging Take it, you will not regret it :)