SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Igual que en la foto, lo única es que me la imaginé un poco más grande. Ahora falta probarla a ver qué tal
goed product
It's smaller than expected, there is also some white dust inside. Plus I received it a month later when I used the 10 days delivery... I'm disappointed.
Excellent quality
The goods came quickly, delivered by courier. The description corresponds exactly.
Arrive very quickly. Very fast Installation and folding. Perfect for the arrival of kittens
It's just like the picture. She came with gift toy. I arrive in a few days. Happy with the product.
все отлично
perfect⭐⭐⭐⭐⭐⭐⭐⭐⭐
Received within the estimated time, it's fine but my dog wants out all the time scratching and barking you 've touched me to take it out, but for quiet dog and puppies it's fine.
Artículo de muy buena calidad, color correcto y muy cómodo de usar. Por otra parte la entrega ha sido muy rápida (unos 7 días más o menos). En conclusión, muy buena compra.
It's just like the photo, I already had a little smaller one for the prote's reception, but this one goes much better.❤️
thanks for gift
Great! It mounts itself, and is spacious inside.
I'm very satisfied, quick delivery, trusty store
He gave a 10al store arrived fast and good product and had a detail that I liked very much to give my dog a toy which the other sellers none had a detail
As indicated in the description
It's okay but for a restless dog it's not worth much because it disassembles right away, come fold and I can stay locked between the panels. That happened to my little bitch.
Perfect!!! I like it a lot., im very happy with this purchase! Thank You very much!! I really recomend the Seller! Muah :)
Llegó muy rápido, sólo 5 días. Igual que la descripción. Muy fácil de montar.
me gustó
arrived quickly as described by store
++ Perfect and fast shipping. A 10 ++
Super very happy identical to the description my chihuahua is happy with its new park, sends super fast to France
Everything perfect, for a yorkshire this perfect measure. Seller 100% recommended, I send me a gift toy.
It came very fast. It's just as you describe. It is an easy folding portable pen suitable for pets not very large, seems practical
I have no objection, smell no gave the zlikwidować unless by 3 days but it is normal. Thank you :) Dino loves there sleep
Product compatible with description