SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very well made, large is perfect for my 8 lb yorkie
To Moscow came in 2 weeks. Description corresponds, the quality of tailoring is good. She took for the toy terrier weighing 3.7 kg, came up perfectly. The only negative, does not adjust the length of the belt, with the growth of 172 bag below the navel, it is heavy to wear so low. In the rest I recommend to buy!
Spitz 3 kg perfectly fit)) quality is good
Pet Puppy Carier Outdoor I have receaved in good condition very very fast. I must say that they changed my order from S to L on my request and I am very grateful. The quality is not as I expected but still ok. I hope my cat will love
Fine size for a Shih tzu.
Perfect 100% very good and thank you
The strap is too long.
Solid quality, fits snugly
I appreciate for an excellent product recommendation 100% good quality. It corresponds to the description.
good quality and price, thanks a lot
сумка клас,зручна замовили її так як вже користувалися такою
In Latvia very quickly came the parcel.
Deze tas is zeer zeer klein. Ik heb de S. Dit is een xxs uitvoering. Ziet er verder leuk uit.
Great bag. The seams are even, the threads do not stick out anywhere. The bottom is reinforced, so that the dog is convenient. I liked it very much. On the dog tried on, everything is fine. The dog sits normally, the dog is comfortable.
From China to Krasnoyarsk reached 9 days! The whole thing. I order a second bag. The previous faith and truth served for 2 years. Very convenient for both the owner and the pet.
Everything is super!!! Guys, you are good!!! Such Cool idea, very convenient. While they were taking pictures, the dog in the backpack fell asleep. Thank you!!!
I'm very satisfied
Bag really well made only Schnauzer miniature unfortunately already up will not fit... Bag for little dogs type York.
Great bag
El producto vino muy rápido, en muy buen estado, recomiendo al vendedor
Everything was correct and a lovely purse definitely recommended
Little dog suits fine called ietsjes large but had express a L ordered so they what space has
Very pretty, just as it appears in the photos
Хорошая сумка, качественная.
They took the bag for their dachshund. Specially larger, as long as the puppy. In the bag willingly lay down, and went to bed)) sewn soundly, the threads do not stick out, the smell is stirred. Recommend. Before St. Petersburg in a week, cool.
I liked the product and it's beautiful
Shipment instant for Paczkomaty Super!! Bag bardzi good quality. Recommend
Excellent quality… Arrived in Italy in 15 days… Outstanding
Top
When walking around my house, I did not really like it.) For Spitz 3.5 kg just right.
Seemed more small, and huge
Cool sling! Good material, stitched perfectly. Plus, everything is still very fast delivery! Ordered on February 16, and received on March 1. In general, everyone is happy!
The bag is sewn well, for a toychik weighing 1,7 kg just right. But I would recommend making the belt adjustable. The goods came on time.
All OK
все зручно. у мене мінічіха, сумка гарно носиться через плече
It's a description! Qualitatively!
La vi pequeña al principio pero entró mi perrita perfecta en la bolsa, y llego antes de la fecha estimada
Super très bien
Just like in the picture. Good quality
Exactly what I it had expected. Super satisfied. Thanks!!!!
I love it!
excellent just as described
Good thing.
Liked everything)))
ok
perfect as described thanks
The cat was quite surprised that he was put in a bag, but did not rush out. Looks like he liked it there. The cat is large, so I ordered a large bag. Walking outside with him has not yet gone out, I'm afraid that will run away, let's see))
As on photos, looks quality but I haven’t used it yet. My cat didn’t want to be put in.
Very good quality product!
все супер