SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is Well thanks
Ordered 11.02 received 02.03 in the new mail department near the house-excellent!!!. The cover is very like! Ordered for that poodle sat perfectly. I lay near the lamp, then put it in the dark and it .... glows :) the store asked for pink hearts, he said he would try, but does not promise. Sent hearts but not pink and yellow, I was not upset, everything is fine :) I bought for 32 UAH. At sea is what you need! Order, I recommend!!!!!
Very cool collar!!
Excellent goods, I advise the store. delivery is fast.
Good Collar
Excellent collar, in the dark glows, the bell rings.
Товар шёл очень при очень долго заказала в декабре пришёл в марте, продавец на сообщение молчал. Состояние товар на 4+!
I arrive very fast
Светится ярко, материал качественный 5 из 5
Delivery fast, store recommend, the only thing that the collar is suitable for cats and small dogs
Great Collar! The store too) on the trail. day signed, which one you want .. The seller said that they are sent out randomno, nevertheless came exactly the one that indicated thanks and thanks!)
Glows, but why can not you choose the color of the collar?
The goods came on time. It does not shine very much, without choosing the color (I came pink) and I have a cat (((I did not communicate with the store. In the collar, the cat walks as pink hearts are not particularly noticeable.
I liked it very much, cool
Long delivery
Silicone, simple. In the dark it does not shine very bright. I think that the Bell will take off the cat on it after half an hour I stopped responding and I start!!!!!!
Спасибо, симпатичный. Рекомендую.
Super
All as stated. Soft. Good for small dogs.
Cool piece
Thank you! What you need!
The collar in the dark does not shine (even the smallest), and without this the collar loses all the appeal and benefit with which it was ordered. Very sorry.
Good day. Duge is pre-war with yakusta virob and operative store. The castle house came to pick pay. Shiro vdyatna for takiy Servis!!!! Zamovliati I will see and recommend
The collar is beautiful .. that's only the cat Our did not fit as it came with Hearts
Заказ пришёл быстро) Я довольна.
Very nice! Thank you
Cool bright collar, one minus went long, one and a half months, the quality is good
I order a second time, the quality is excellent, the delivery is fast
Norms
And beautiful really beautiful, you ullumina in darkness
Quickly came to Moscow. Very cool!
Long but came Thanks
гуд.
The collars came quickly, they look like in the picture. Put them on dogs right away. Purchase satisfied!)
Unfortunately, it was difficult to choose the color of the goods, because in the photo the collars are exposed by the group and there is no name of the color! For a black cat, a pink collar is great) the product came quickly and corresponds to the description! Thank you store!
Normal, glows not long but glows
Cool collar, but because of the wool it is bad to see it, and especially because of it does not shine, only the bell is heard) came in a month and a half
рекомендую!
Came quickly, packed well
The material of the collar is not bad, caught with pink fish. A little too big for a kitty, but there is nothing terrible about it, because you can make a hole. Does not have an unpleasant smell. Recommend. Take it, you will not regret it. For your money top.
Cuddly
The goods came all fine, thank you very much to the store for the fast delivery
The size is small on my puppy, I'll give to whom to nibut, and so interesting to my puppy luminous it is necessary, ATO it is black like a night.
Normal cat collar
Bien
bien jai recu un jaune.
If I knew, I did not take it. The collar itself does not charge, only if you shine the flashlight on the collar. It shines very bright, it can be seen well even in the afternoon, but it does not pass a minute as gradually goes off. It would be better to take a regular .... And by the way, the bell rings very loudly, at night annoying. Before that, there was a collar with a bell, there was not such a call. Delivered in 3 weeks.
I received the goods. Good in the dark glows. I recommend the store.
Viskas Tiko
Everything is gorgeous