SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Happy with the address. Engraving is beautiful and quality.
He arrived in the estimated time, identical to the image. Very good quality. I 'd buy again.
Great goods! Seller recommend!
Notice our mail sent when the goods already went back. Thank you to the store, I returned the money. Then I'll order again, only I hope, I'll have time to pick up.
I never got the order, they had all my correct data, but the shipping company never contact me and returned the package. After a month of waiting, I have to buy it again. A disaster the transport company.
Muy Chula
exactly as requested. great service, beautiful sturdy tag that’s silent :)
Thank you. Everything is fine, high quality, clear and beautiful.
I order already for the second dog. The quality is excellent! Usually I take equipment from Truelove and honhyepet. On the collar I could not wear, only on the train.
Excellent quality, I recommend
OK
It came quickly. Made very high quality, without mistakes. Thanks store
Duidelijk gegraveerd. Makkelijk om door te geven. Ik heb hem iets omgebogen zodat hij beter op het tuig zit.
very quick. very good!!!!
Not adheres nicely for leather collar.
that's the second time I ordered this great product, very fast delivery,.
Perfect !!!!
El grabado me gusta mucho, se ve perfectamente. El pedido ha llegado rapido. Muy contenta con el producto
Good idea. The small dog collar better bend slightly to fit.
Come quickly! Everything is perfect! Recommend! Thank you very much store!
Item as described, well packed, fast delivery. looks awesome on my dogs. A+ Seller
Plate thickness 1mm-hands do not bend!
It's fine. Thank you very much.
Everything is super ..)
All is well
good. The edges of the metal tag is a bit sharp. The engraving positioned slightly right from the center. The rest is good
Very nice engraving, and they even support "č"
I ordered it for the second time, everything is fine
Good quality
Never received the goods
+++++
Very well recorded
Arrives on time; Perfect
It came quickly. Performed qualitatively, the engraving is deep enough, it reads well. When ordering, you need to consider that the tag will stand for the string, for me it is not critical, K. I sew the collar myself and this moment is provided. Seller Thank you! Recommend.
I bought from this store on the advice of friends. Cool thing. Quality at altitude. Delivered quickly. Etching, you can see well.
All norms.
OK, on Russian delivery 15 days.
Super produit merci you recommande
PERFECTO
Everything is fine! Fast shipping. Quality work.
The goods are normal, there is one but. Or very small half match box
Does not correspond to the size, the quality is minimal. The second time would not have ordered.
Fast delivery, quality product, correct store I recommend
Excellent.
Good solid quality and really nice gravure. We already have it in use for some time, so it looks a bit dirty on the picture. No dents or bends after use.
To the Sverdlovsk region the order reached less than two weeks, the track was tracked. Ordered two tags with different types of holes. They both came. Made very and very good, thickness enough, whatever it is to bend and whatever the tag is not thick. The edges are processed, so there are no Burr anywhere. Ordered with engraving in Russian language, and there were no problems with it-the engraving is clear, made neatly and without mistakes, the Cyrillic is real. In general, I'm very pleased.
Excellent product. As shown in the publication. Engraving is of quality, readable and with good depth. Highly recommended. I ordered size S to put it on a cat's necklace.
Great number. I thought it would be thin metal, and it is very thick.
Everything is super! The quality is excellent! Only it is necessary to take into account that the size of the plate is completely indicated, and the ears are smaller. Had to buy another collar
great!