SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent
It fits perfectly and performs its function. I arrive fast, within the time limit indicated. Happy with the purchase
Delivery to Kemerovo 15 days. Quality is good. The brush is placed perfectly. Everything closes, it looks wonderful too!
super
Very good. Thank you
It's normal.
5*
Quality is super! I came quickly. Recommend!
брала за 265 рублей. качество нормальное, удобно для поездки. быстрая доставка.
Хороший контейнер, пришёл за 3 недели
He sent fast. The product is accurate to the description. I recommend the store
perfetto
Very good quality fast shipping
Shit full. Everything is so disposable that you regret the money spent. Fasteners are plastic, but with frequent use will not last long. Large enough that is not very much for trips, where with only a bag or a small suitcase
utile per ordinare e riporre lo spazzolino.
The cover is qualitatively made. Sent promptly
towar zgodny z opisem, dostawa 2 miesiące do Polski
Welcome! It came very quickly, class. But the only thing in fact is different, and for how much it is enough, it's time!
good product, fast shipping
As in the picture
Produit conforme
All-good
I ordered 22.1 I get it 9.2
Good quality
Everything is good, under the brush Oral-B Vitality is perfect.
Пришёл чёрный чехол, все хорошо, под щетку oral-b vitality подходит идеально.
As in the description!
Thought smaller size
It's for gift. They look good
arrived really fast
The cover is fully consistent with the description, there is no unpleasant smell, it came quickly enough. I'm happy with the purchase.
подходит, хороший
Super
Мне нравиться все! Спасибо
Great quality and great function!
Poor quality in text printing
ok
Bought it for my boyfriend. Item exactly like the picture. Some people say that the toothbrush just lays there, but it is not true, you just need to push it in between the two plastic parts and it stays inside. I have the longer toothbrush and it fits perfectly. Fast shipping. Arrived in good shape.
good quality, perfect fit for my oral b tooth brush
Is fast
OK
This is the third such in our family. Very cool and comfortable. My husband says black is more comfortable than blue.
In appearance looks good, plastic is not smelly, I recommend the goods and the store
In appearance it looks good, plastic is not smelly, I recommend the goods and the store.
Boxes are good. Thank you
The goods received timely, the description is consistent with the actual. Thank you.
Nice case. Approached for different brushes oral bi
Thanks
super fest shipping to Israel during corrona time. this is exactly what I wanted thank you.
Convenient brush cover. It was wonderful. Thank you! Recommend!