Product category: hot air comb
Heat conductor material: environmentally friendly alloy
Plug specifications: US/UK/EU
Three-temperature heating: low, medium and high.
Low is high speed and low calories, and medium is low speed and medium calories. High speed means high speed and high temperature. There is no cool breeze.
Therefore, low speed is the same as high speed, and medium speed is lower than high speed.
Payment and shipping:
1. We accept Alipay, PayPal, Western Union, TT. All major credit cards can be accepted through the secure payment processor ESCROW.
2. All items will be sent within 2 working days. It will take about 3-4 weeks to reach the United States, Canada, Australia, Russia and the United Kingdom, 4 to 5 weeks to other countries, and then to Italy, Brazil, Greece and others For small counties, it may take 5 to 6 weeks. But sometimes due to some special reasons, the delivery may be delayed, you can contact us and we will solve it for you.
3. If you need fast delivery, please contact us before payment.
4. Similarly, sometimes due to different customs policies will lead to delays or faulty delivery, for example, laser pointers cannot be accepted in some countries/regions. Therefore, please double check your local customs policy before making payment. Otherwise, we will not be responsible for any destination customs issues related to delivery failure.
1. All products we sell include factory warranty, which does not cover the time of being abused, burned or damaged in any form.
2. If you have not received any items within 30 days, please leave a message, we will check with the post office, and then resend or refund any lost items.
3. If you have defective products, please contact us within 2 days after receiving the goods. All returned goods must be returned together with their original packaging and accessories. We will refund your payment when returning the goods or replace the items given to you.
About frequently asked questions:
1. Q: Are you an authentic DUcare brush?
Answer: Yes, all brushes are real DUcare.
2. Q: I did not receive the package, what should I do?
Answer: Please contact us by leaving a message on AliExpress. We will help you and arrange to check our processing link. At the same time, you need to check your delivery address and whether the payment is successful. If convenient, please contact the nearest post office.
3. Q: Can you sell it at wholesale price?
Answer: Yes, if you order more than 10 at a time, you can contact us.
4. Q: What should I do when I receive DUcare products?
Answer: Please double check whether the received product is the same as the product you ordered. If you receive a wrong product, a damaged product or a partial shipment order, please contact the store immediately for after-sales support. Sorry for any inconveniences caused.
5. Q: What should I do if the product has quality problems?
Answer: Whether you are using DUcare products for the first time or you are a fan of DUcare products, you will face the following situation: hair loss or fading when you wash your makeup brush for the first time. this is normal phenomenon. However, if this situation persists during subsequent use, it is a quality problem. Please contact our customer service. DUcare provides you with up to 6 months of quality assurance.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.