We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came to Khabarovsk for 25 days. The courier delivered to the door. Packed very high quality.
Very nice design
Good quality, fast delivery
Totally correct.
Everything is super firmly packed in several kinds of пупырчатой film and foam. I ordered the whole set, they go one by one! Very high quality and beautiful vase! Gray color
super joli je recommande vraiment
Beautiful and made good, wrap well, advise
The goods are excellent, arrived quickly.
it's very beautifull but the color is not as black as I've imagined.
Quality is not bad. You need to take in the kit, separately small.
It's a very nice vase, exactly like in the picture. It has arrived very well packed and quite quickly, took about two weeks, with New Year's parties in China.
Perfect it is the second time on I buy on this store and the delivery is fast the product is in line with my expectations the quality is good and the product comfortable. Thank you I will come back to buy at home soon
Very nice design, but smaller than I thought, but the size was nevertheless well specified in the product description. Fast delivery and super well protected packaging. Fits perfectly on a table or shelf, but too small to put on the floor. I had bought 3 different shapes that I wanted to put parterre, but by their size, it was not possible. But not at all disappointed with the very clean design. So satisfied with my purchase despite everything.
The vase is pretty much as described in the photos. It arrived in a well packed styrofoam box with bubble wrap around it and I was alarmed that I could hear a clanging noise when the delivery was made. Alas when I opened the box, my worry was confirmed. The slender neck of the vase was sadly not well supported in the styrofoam box and was broken during the transit. The ceramic was also slightly chipped as a result of the slender part of the neck clanging against the vase in transit. :( May I suggest to the store - the styrofoam box needs to surround ESPECIALLY the slender neck to avoid it from snapping in transit. I have superglued the broken part; lucky only one part has cracked ceramic so I can turn the ok side to be displayed. A little disappointing as I waited for nearly 7 weeks for this to arrive. Still gave 4 stars as it is a nice vase; if only the styrofoam box was designed to support the slender neck, the vase would probably arrive intact. Thanks anyway.
Against any expectation, arrived undamaged and timely! Good!
Excellent vase, it was delivered very fast and well packaged. I would definitely recommend this store, Thank you
bien
מאד מאד beautiful.
Very well packed
Gorgeous vase! Very high quality made and looks stylish in the interior! Packed Super durable! In several kinds of пупырчатой film and foam! Purchase is happy! I bought the whole set of vases, go on one because of the volume. Many thanks to the store!
Stylish vase. Corresponds to the store's description. Came in two weeks. Well packed.