SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
хорошая спасибо все целое
Good qulity. Very satisfied and my cat.
очень понравилась и мне, и кошкам! супер качество и никакого противного пластикового запаха
Very well packaged, very convenient to avoid stagnant water
Fast delivery, great product
super et plus grande que je le pensais
Alles top
:-)
Good quality but my cat refuses to drink in the tank
Good quality
Wszystko zgodnie z opisem
good
Fast delivery and product as on the picture. Perfect nothing to say
Everything great! Fast delivery! I recommend the salesman :)
je l'avais déjà commandé mais il été bloqué à la douane pendant le premier confinement donc on me l'a remboursé et j'avais craqué du coup je les re commandé et il est super beau très pratique
Really quality bowls! Liked, look decent. The bowls themselves are very comfortable, they get out of the common stand, you can install at any angle. The drinker liked the kitten. From the usual bowl almost did not drink, even had to buy a fountain. And from this drinker drinks with pleasure.
Bien
Parfait
Bowls are super!!!:) all OK, recommended!
Alles bestens! Danke schön!
The cat is delighted. Like Me
Everything corresponds to the description. Minus only that at delivery the base cracked, it is impossible to glue ((
very good my cat really likes it thank you! :)
Muito bom! chegou em condições!
Nice set in plastic. The bowls are not glass. The bottle I did not understand how it worked too much. It is necessary that the tip where we put the bottle sink the cap so that the water comes out. When I press with my finger it works but when I put the bottle at the location, the water does not flow.
The cat liked the feeder, immediately began to eat it))
No lo he comprado ya que prefería que la comida fuera también en surtidor
очень довольна покупкой. упаковано очень хорошо,всё целое. кот доволен;)
I already ordered the 2nd time. The first one gave to the Mamma cat. Cats with large cheeks can have difficulties)
. The parcel came after about a month to Poland. I like everything. One misochka was a little broken but it's not scary. I recommend
Szła a little long, but is prześliczna❤️
The feeder is just like the images. It has quite good quality and I think it will last. Very happy.
While cats are looking, but where they To get around))) Ed a small capacity for drinking, but I always have a separate bowl with water, I thought this white ring can be removed, but it's not so easy.
Top product!
пришло вроде хорошо упаковано, но бутылочка все равно прилично помятая
Превосходная мисочка. Заказывали для кота. Выполнена из крепкого пластика. Бытылочка и чашеки съёмные, удобно мыть. Котику понравилась.
Очень понравилась миска, как в описании. Вода поступает сама из бутылочки, на удивление мой привередливый кот ест и пьёт с удовольствием из неё. Однозначно рекомендую!
The product is excellent, the packaging is nadezhnaya, well, in general, I advise
Very well made, the size is also perfectly, water tank also very well and the color is exactly like the picture
Everything came quickly, an excellent store, packed Super. I took 2 PCs for a cat and a dog, very satisfied
It's just like the picture.
Bowl with a bowl is not bad, look good, the only thing that 1 came cracked (
Good quality and practical product. Suitable for rabbits
Very satisfied
The goods came well packed, in transit was not damaged. My cat is happy, he liked it-so I'm happy!
Great store
Beautiful necklace sets
супер
It's much smaller than how you appreciate it in the photos
Ottimo lo consiglio.