SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived much earlier than expected, and it is as is the product. Excellent service
We love it thank you so much!!!
Very good Starsky projectors!!! Ordered a second time. Children are delighted!
Sjajna stvar, vrlo zanimljiva Deci… SVE pohvale for proizvod.. Isporuka Kao and UVEK as brzo..
A very good and stable astronaut. Highly recommend! My daughter and your mom (woman) have become very looking forward. Even daytime looks the stars clearly! Quickly arrived, have with longer time. Am very satisfied!!!
Very good projector, bought a son as a gift. The only one who came in a crumpled Dragon package is sad.
Excellent Product, exceeded my expectations, arrived well packed before time.
Performed as described. It lighted up the room with nebula and stars. Gives a relaxing feel.
Very good quality and beautiful design packaged well fast delivery in less than one month
Product corresponding to the ad, I thought it would be a little bigger, but it is valid. Should have been wrapped in a bubble wrap to give more transport security.
Shorthand my purchase on AliExpress!
Dugé class night, yaskravo and beautiful, I take Zirku for the Pom 'yat box and chase the cord, it can be turned through the gap. And if I wanted wimknut forward, I thought it was a marriage.
The doll is small but makes good projection. The stars are green, which displeased me a little. Makes a very beautiful and relaxing effect, I will put it in my son's room.
Exelent product I love the design and the way to project
Very satisfied with the purchase although it took more than a month
I liked the product with excellent quality. Long delay delivery
Everything is correct, it is more than I expected because the remote control had not noticed me and it arrived earlier. At the moment everything is fine.
Excellent product I charm! The only detail is that the stars can't turn off or change color, but the rest very cute and cool
Freak Out!!!! Complete Retreat!!!! Many thanks to the store!!!! Two more must come
I like it, thanks for fast delivery!