SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parfait arrive super vite en france
PERFECT
It is good but wash the good twice before use because it turned off on my pillowcase.
the hair cap is big and nice. I love it
Very nice
Lovely material, came quite fast, will order more in future, very happy
Very Nice texture ! Loveee it
really good bonnet . the band part is just a bit too tight (or my head is just big ) :D
Perfect, as in the picture, the color is beautiful. I think recommended but in black so do not hesitate. The quality is just perfect.
Super product, elastic of very good quality and very pretty
A good cap for sleep, only be ready that the elastic band is large enough. If you have a small head circumference-can slide and badly fixed (as it was in my case). But in general, the product such as the store describes. It came in time
A little big
bonnet de nuit de qualité, il s'agissait d'un essai, je vais en commander d'autres. Je recommande ce vendeur.
Grave agréable
As in the picture and as I wanted thank you
Great And handle big
the band on the bonnet is so tight. but over all the product is very nice as described
Nothing to say, perfect! Matches the pictures!
Au top !
Jammer
i don't like it because the band was to small for my head. It is not so strechable.
Second time ordering this. One for me and my mom!! We love it!!
very big but very thin too
Very good product I recommend arrives about 1 month in France
❤️
perfect fit. stays on all night and it's not tight
Article conforme à la description
nice
Looks like image. abit too saggy but it’s really comfortable , the band isn’t too tight on my head and the satin silk material makes it so much more comfortable . I recommend getting it. Didn’t take too long to come
Frankly I like serious, it is super comfortable plus a little big for my head but it goes. The shipment was very fast, I like I received it in 3 weeks
Parfait
Very good condition revised quickly
Really good
Arrived super fast
Top fast delivery
It went for 13 days in the mail. Cap as in the picture, sewn well, odorless. Thank you!
Order on February 27 arrives on March 26 in France. While there was indicated delivery for March 1. But good hat
Rien à dire, serré bien la tête. C'est vraiment grand donc rien à redire.
Loved it!
I love them! I finally found a hat that suits me. Don't squeeze me and the hair fits perfectly, pretty wide
It came a few weeks after I purchased it I’m very happy with it I bought it so it can fit when I have braids so hopefully it will fit
Got this for my best friend, he loved it and it came in 3 weeks
Conform to the picture
I really like the quality.
Really perfect !
Matches the description. However I thought he was going to be doubled inside but no I think I did not read everything. But I am satisfied with my purchase. I recommend it
Trooooop long but very pretty
Fast delivery, quality thank you
Good product. The elastic keeps the bonnet in place and the fabric is ok. I recommand.
It’s fine but pulled after the first wash. Very large.