SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Toothbrushes came intact, really liked, medium stiffness, brushing teeth is a pleasure
Good to test fast shipping
Good environmental brushes, soft bristles, fast delivery
Very GOOD
The parcel came on the specified date. The cheeks are beautiful, neat. To the touch, the bristle is softer than the "usual" brush. In fact, I did not try the store Thank you!
Really good quality. Fast shipping. Recommend store.
They're just like the picture. Very happy.
Very beautiful
Great brushes. We got here very quickly.
Good product to protect the environment. The item is as described.
Smaller than expected, smaller than a standard plastic toothbrush. My fault though as the size is accurately indicated.
Made very well.
very good store his products are of very good quality
very good product, thank you
Did not like brushes
Everything is fine! Recommended
Very good product at cheap price. Fast shipping. Highly recommended.
Pretty hard brushes, two black, two white, one rainbow, the rest multicolored. Bamboo quality
Nowhere was it said that children's brushes. Very small, short.
Супер
The bristles are tougher than the advertised
Cool cheeks, as it seemed to me an average rigidity.
Good quality! Thanks
Brushes are super, very soft. Quality packaging. Very happy with the purchase
Produit très bien
amazing
Quality toothbrushes but longer delivery than expected 24 days instead of 10.
One of the brushes came with the handle trified
Pretty soft!
Great brushes. Different in rigidity
Wonderful, store meets and arrives super fast! I'll keep buying
Brushes are good, without Burr, each in individual packaging. Bristle between soft and medium. I did not communicate with the store.
Понравились, хорошо упакованы
Все хорошо укомплектовано. Щетки мягкой жёсткости. Доставили за неделю+.
Excellent Product, brushes of very good quality, I buy the second time from this store.
Brushes went 3 weeks to Ukraine. Took a large package for 10 brushes. All brushes with different colors of squints and with different brutality. In the comments I saw written that the brushes are soft, although in fact they are medium-hard-hard. After the first cleaning went blood from dösen, although when using an old brush it was not. The tree did not like it, brushing its teeth with the thought that it might break the sliver and get stuck somewhere in its mouth. Plus the very base of the brush, where the bristles are fixed, very wide, in the mouth is not very convenient, especially to clean the side teeth. In short, I will order the second time. The store 5 points, sent fast, packed normally. But for the quality I put 4, XS why many of them are delighted
parfait
Very great quality. Loved! Perfect!
Ideal brushes, I order it is not the first time; the bristle of medium stiffness, not too soft, but the handle is well polished, so you can not use it. In this order, however, a slightly crumpled box, but if you take not as a gift, but for personal use, like me, then it's not a problem at all))) Many thanks to the store, 100% will order more
I'm fast.
Discarded brushes
Nice toothbrushes. The only thing is that the bristles are a bit hard
I'm delighted with them. They're just super. I thought that there would be a little more.
Excellent product quality, and not wrapped in plastic!
Everything is fine! I love eco friendly products and these toothbrushes don't harm environment. I also loved the package. I recommend!
Excellent product.
Very cool brushes, soft, for children the most))
I ordered the mixed color set and only got the black brush heads. I liked them but would have liked the multi coloured set.
Very steep soft cheeks. Rainbow fire
Great products as always!