SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good backpack. There is no proof but it is as indicated. It's come very fast.
Bag comfortable וקליל with lots of place storage. Recommended!
Came in 5 days from the time of order. Many pockets, in the presence of a case from the rain
excelente
Looks very good quality. To be confirmed to use
Excellent backpack. I liked everything very much. the whistle is super
Product conforms to the description
Recommend backpack in purchase all super seen that is firmly made.
According to the first impression, the quality is decent, for its price range is quite full of pockets, compartments and fasteners, the strength did not check
Nice backpack. Roomy, many straps. Godnota.
Excellent item, congratulations shop and store for your fulfillment, I highly recommend 100%.
muito boa qualidade, espaçosa e confortável, vamos ver se resistente
Delivered quickly. Backpack excellent
Muy buen producto y dentro del tiempo pactado.
Just got this and with forst glance it looks and feels absolutely stunning. I have no comparison to similar products but amazing is my forst impression especially taking t he price in to consideration.
Not great quality, but looking good i hope dont waste my money. For sure cant hold 60 L. Maybe 40L
Looks very good I give more late more information
Delivery is super, ordered 16.11.20G In samalet loaded 25.11.20 and flew this plane without planting and despicated in екатерenburg 10.02.21 on the 84 day of the journey, so I did not have not receive And friends say it's delivered. Prodovets truthfully sociable calms says that the Crown is responsible. That's what it is.
Я заказала 2 рюкзака а прислали только 1. И не вернули деньги. Я расстроенна.
Заказал рюкзак на 60 литров. Отличный рюкзак. Качество хорошее. Все карманы и карабины к месту, как и должно быть, ни чего лишнего. Качество материала и швов хорошо. продавец отправил быстро, доставка за неделю до Благовещенска Амурская область, даже не ожидал, что так быстро. Продавцу спасибо, товар рекомендую. Буду заказывать ещё один для моей второй половины.
T
Good Quality & Size. Low Price. Perfect.
Excellent backpack, all as in the picture and in the description! My husband really liked it, already going on a hike! Only the parcel went very long. Ordered on November 12, 2020, and received only January 28, 2021 in RB. Otherwise satisfied.
The order came very quickly, did not even expect! Delivered Courier! Everything corresponds to the description! I advise everyone of this store!
хороший доставка курьером
In the description of the 60 liter bag a photo shows the presence of a holding loop of a hose for water pocket. Outside, the water pockets are always placed inside the bags with a hole provided for the exit of the pipe. Unfortunately, I did not find any orifice allowing the exit of a water pocket pipe which is disturbing that we use only water pockets for his hikes. My disappointment for this purchase is all the bigger as the bag is of very good quality. Friendly.
nice ....hope it is durable too
Well designed, very good for Price, fast shipping +++
rápido y todo genial