SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказываю второй раз, в этот раз на обороте два номера указала
Шло долго. Но оно того стоило. Медальончик супер, и за такую символическую стоимость. Спасибо продавцу , буду заказывать ещё)
Всё супер
super
Качество супер ! Советую.
Perfect
Esta muy bien.
Absolutely beautiful. Thank you store. I will definitely recommend you and will re order. Brilliant !
The product it's perfect!! What a fun
Everything is super
все супер, продавец написал на кулоне имя животного и номер, как просили. Брала размер s для 4х месячного котенка. Кулон великоват, надену на кошку когда чуть подрастет.
For such money just fire
Nice, just like you see in the pictures. Good value for money.
This is super!! Everyone wrote, everyone printed, I chose a picture from the proposed store, Spitz fits, looks very nice, complete with rings, fasteners to the buckle.
Everything is fine, done as it should
so so
Все супер, но ооочень долго шёл товар ☺️
всё просто супер,довольна надпись четкая,размер какой и был нужен, буду заказывать ещё у продавца
Very happy with the product, love the extra rings. Unfortunately the silver one is damaged. The gold one is very beautiful.
It's super good, and the engraving is also very good, it's worth it!
llegó antes del límite del tiempo, el seguimiento no va acordé pero llegó bien
Snelle levering. Goed product, precies als in beschrijving. Er waren zelfs verschillende maten ringetjes meegeleverd om de naamlabel te bevestigen.
Super super
Everything is just super, which I wanted and received. Thank you so much. The order came quickly, 17 days. Wrote off with the store, quickly replied and the next day sent the order.
Communicative store-agreed the inscription. Fast shipping. The inscription is engraved chic! Excellent purchase-very satisfied. Recommend!!! Even more-I highly recommend!! :)
rápido e bonito
Warmly recommend! On the front name dog wygrawerowano large, czytelna font. On the other side poprosiłam about lettering with Polish Mark „ Ó ”(name village) and everything is so how should, Byłam nice zaskoczona :). All nicely wyglada, no errors in names and phone number.
Everything is fine. The inscription is applied exactly. I took the cat, the smallest size, but still the medallion is large.
Great address
Excellent ID, the engraving is done clearly as I asked. The store sent everything quickly, pumped up the delivery service in Moscow. Within the prescribed time frame did not fit. To the seller Thank you very much!
Thank you store. Everything is clear and fast. Fastest shipping.
Perfect! The store did the engraving as requested. In the kit there are 3 rings of different diameters. Thank you!
Belle médaille, déçue pour le gravage car tout et sur la même face pour les petits ❤️, et pour les grands coeurs pas centrés. gravures non voyantes.
I really liked it, and most importantly and Kitty, does not understand that it hangs and tries to play with it, I advise! Very cute looks
Ottimo prodotto, incisione corretta e immagine molto carina. Io lo consiglio
Спасибо огромное за медальонОчень понравился, рекомендую
Delivery in 15 days
great product, second order that we did, very cute and accurate, the drawings are adorable and there's so much veriaty to pick from, really pleased
посылка шла 20 дней до Москвы.трек отслеживался.качество нормальное.продовца рекомендую.
Отличный медальон! Продавцу большое спасибо!!!
Perfect, arrived in 2 weeks, quality product
I liked it very much. All as ordered)))
Just like in description lovely
10 out of 10! Awesome address, the only thing-the size m is more suitable for a dog. I ordered mainkun, maybe a smaller change, or will ever grow up normally. But definitely very well done, in the phone and the nickname-not mistaken. Very satisfied and recommend this store! Thank you!!!!
Delivery to Rostov-on-Don 2 weeks. Excellent quality of goods for such money! Inscription without errors
5* for store. 5* for the product. 5* for fast shipping. I asked the seller for small text and he was super helpful. He recommended black and he was right. For small text it shows better.
Excellent as I asked.
Llegó exactamente bien.
Very good! Engraving correct!
I loved it. It's just the way I wanted it. I'll buy again for sure.