We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice!
The head color is different from the body color. The dress was unglued decorative element, and the fold on the skirt is more like a tighten (easily removed by a neat removal of the stitching thread). In general, a beautiful doll, after a light Shamanism a good gift.
Look nice,
Super pretty I'll take the collection.
All OK, near 20 cm. For comparison
Amazing. The doll is 33 cm high, the clothes are very cute and well sewn. The doll looks good in the bedroom of a little girl. The body is articulated, a great gift for my little girl! I recommend to buy. clothes for the doll came up.
good
Beautiful
My doll, unfortunately, came with a dent on her face. The store returned the money. Thank you.
Куколка красавица! Очень понравилась! Быстрая доставка, хорошая упаковка, спасибо большое!!!
The doll is very nice. The store sent it not immediately because of the celebration of the new year, but then it arrived quickly enough, just by March 8. Description corresponds. Of the shortcomings-in the hair there are pieces of glue
Very well packaged. Very nice doll. The head is very hard and the body too. She wears panties. See pictures.
Dolls are very beautiful and good quality, shipping if I take but in the end everything came very well
Pet box
It's all right. They're very pretty, my daughter likes me. He asked Me for the whole game. It'll be for her birthday.
Куколка прекрасная. Сама стоит, су ставы крепкие. Идеальный подарок
The doll is very cute, I like it so much!)) All joints are working, thank you very much! Everything's great! I highly recommend the store and the shop!
The doll is very beautiful, packed well, in a large air watering, but its spout on the tip got visible rubbing from the friction about the box at the time. I did not open the box, it is sealed, and I bought as a gift. But still thank you, for this cost a very good doll!
Кукла пришла за 20 дней, но, личико грязное, ножки разного тона. Шарниры крепкие, волосы не запутаны.
A wonderful doll all moves, the eyes are beautiful playing with the child all very like
Delivery to Riga for a little more than a month, for some reason there was a check at customs. Cute doll, I agree with previous reviews
Excelent dresses , beautifuly made, they all arrived together, all complete, qty. . Etc. on very good time, together with other ones, everyone loved the dolls and the clothes great supplier, punctual, serious, reliable, I purchased before and I like all of these characteristics, thank you very much for the gift of 4 pairs of shoes you kindly sent for the dolls in courtesy, thank you for your professionalism and kindness I definitively will choose you to purchase again, saludos from Mexico.
Nice
Super!!!
Миленькие куколки, но качество не очень.. Шарниры слабые. Швы цепляются, делают затяжки на одежде. Прошивка редкая, но хотя бы равномерная. Проплешин явных нет.
Кукла очень понравилась! Придраться не к чему!
Cute!
Cool
Great doll
The doll is very cute and beautiful. Hair is soft, there are many. Unfortunately, threads stick out on the sleeves. My doll has scratched eyes, most likely suffered during transportation. The store sent the order very quickly.
My daughter really liked the doll. Fast shipping.
The doll came quickly for 2 weeks, we wait on March 8, we buy the second one, until they unpacked, but there is a photo of the same doll but the outfit is is different