SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best ever bought, the motion sensor is sensational
Nice and fast.
Perfect light, fits head Tower for all
Very good product! Sales team and delivery are excellent. Indicate! For light trails looks meet well.
The product meets the promised the first review. Now is test battery life and longevity.
Item did no arrived due logistics problem. Seller communicate well. Refund received. Recommend.
Nice flashlight. Very pleased with them. I don't know the truth for how much Akuma will do.
Everything works fine, I recommend for purchase
The flashlight is bright, very satisfied with the purchase, first regretted, as there are cheaper options on the market, but when it came it was pleasantly surprised by the quality and functionality
Sent and one month later goods returned to store, money returned immediately after opening dispute, about the lantern itself, I can not say something justified
Excellent!
Fast delivery, very good quality, brand Naturehike is my one of the better brands outdoorowych
It's good. The battery is not removable and not voluminous. No instruction in Russian language.
Flashlight top line Super recommend
A great product. Small carry case also available .. Thank the store to the company.
The lights is perfect. It is exactly as mentioned, bright light, and the automatic motion sensor is amazing.
Ordered on October 10, came to Moscow on the nineteenth. The lantern is good, let's see how will keep the charge
Tested in the field-an excellent flashlight, shines brightly, the non-contact sensor works without complaints, assembly and quality of plastic at a high level,-you can take.
Good!
Super
For the walk of those shchos demand. It's light. The body of the remote control, the fiber pass is innocent. Plastic on the dotik yakisniy and wil not cheap. And a set of Yde yusb, ліхтарик, a roll on the head and a hook and loop with Velcro, and the intruction is not shown Kudi food sunuti, I did not come up with a TER
On the floor looked all kind. yakisno is packed. all pratsiu. укрпоштою 20 dnev in Kiev
Hi there, I want to share my history. Goods, I ordered back in early August. The parcel was not sent for a long time and when it remained less than a day, still sent to send, only through Finland post although ordered from China. After two weeks of silence, I will find out the parcel is canceled. I had doubts. I thought maybe they were selling through Alik, but of. Shop in Finland. So u sent from there. But it turned out that the track code is left. After immediately wrote to the store and within a day, we resolved the question. Because now you can not open a dispute until the seller sends the parcel. Then the parcel stopped tracking again and I immediately wrote to the seller, after a few days, the parcel was still accepted by trunk mail. As a result, I received the parcel. In general, the lantern is not bad. Complete set on the photo. Let's see how it shows itself in the frost. Because I work at construction. And in conclusion, if the parcel does not ship for a long time, it is better to immediately write to the seller!)
Фонарик просто бомба! удобный, компактный, яркий!!!
Como a maioria dos produtos da Naturehike. Ótima qualidade.
All Super