SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super saw. Compact, not luftitis, saw well. The only thing that is very long delivery, almost at the limit of time.
Good
На вид очень качественная пила, лето попробую
Very good saw. This is the second one. The first took a year ago and I always drive with me, it was more than once useful. Wood saw is very good. The price is very good for this, especially if you take on sale at a discount.
Delivery is fast, everything is fine.
Ordered 13.01.21. received 22.02 in the Sverdlovsk region. Track wasn't tracked. From the word "generally". Price of the question 1260 rub. The tool is very sharp! It looks very high quality. the secator cuts easily thin paper. But the size is small. Rather, for thin branches. The Hacksaw is also excellent. I recommend it to everyone.
Good quality. I'm satisfied.
Ordered a second time for a comrade. Everything is on top.
Everything is as in the description. Thank you store!
Bought for home use. Fine saw bones!
Delivery, just over a month. Goods are quality. Let's see in use.
Did not receive the order returned the money
For an incomprehensible reason, the transport company did not deliver the order. There are no complaints to the store, because. Previously ordered a folding saw and the goods were delivered very quickly.
Long but cheap for a good thing
Super, on the most deleygood saw and Scissors/secator are not bad, but the cover disappointed, he for the secator and the saw does not climb. Took for 17.62 set
Good product. Low price. Thank you! Excellent quality!
Отличная пила, быстрая отправка. Спасибо!
Saw the fire! Delivered in a week by Russian Post.
All OK! All as in the description.
I thought that there would be more size. My old favorite saw in the photo.
Everything is fine, thank you
Everything corresponds, factory packaging. Quality is good.
Fast shipping. Well packed. Good hacksaw. I order the second time for a gift. I recommend the product and the store.
Great saw!
Long delivery, perhaps because of the holidays. Quality is good in the spring let's see in the case.
Shop מצויינת. Product quality. Fast shipping
It looks good until it's hot.
The goods have come. Thank you store. Quality 8/10. Alas did not check in fact.
I'm uniting the store, serves!
Saw good in appearance. I'll try. For some reason, they put two saws. What action?
Thanks.