SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Doporučuji VŠE OK!!!
The goods externally correspond to the description. Unfortunately Santa slightly screwed up, the gift got to the Czech Republic exactly a month, I paid on December 5th, and got on January 5th, but this is certainly not the fault of the store. As for quality. High energy sponge on one of the rackets has different thickness, from one edge is very thin. I hope the seller will pay attention and replace, for this I will be extremely grateful. -------------------- The product externally matches the description. Supplier, Santa screwed up a little, the gift got to the Czech Republic for exactly a month, I paid on December 5 and received it on January 5, but of course this is not the seller's fault. As for the quality. The high-energy sponge on one of the rackets has different thicknesses, very thin on one side. I hope the seller will pay attention to the seller and make an exchange, for this I will be extremely grateful.
really nice quality. looking forward to play
All OK!
отличные ракетки,супер.
Delivered quickly (9 days to RSO-a), the rackets are good, for amateur level fit, bounce a little stronger than the ones that played before that, it says it's like an attack or something, but you get used to it quickly, torque they are normal, the quality as a whole is also good, (put 3 balls together with the rackets, although I did not ask, thanks to the store!) I advise the seller and the rackets themselves.
Delivery 5 days in Russia
Perfect, Good store, I recommend
Very fast shipping! Stated up to 10 days, however, the order was made 11.12 and delivered already 14.12! The quality of the rackets is not yet possible to check, but they are very good!
all good and well packed
The product description corresponds. Packed in a "пупырчатую" film. To the Orenburg region reached 2 weeks. Delivery by courier IML to door. Includes a handbag for carrying and three balls. In general, the rackets liked. Rubber is excellent, it turns normally. A little unusual short handle. For beginners, that's it. The only moment the name is not for Russia)) The store is well done, he answers the messages immediately. Asked a question at the location of the goods, quickly found out everything and wrote the answer. Recommend!
In Samara we arrived on 7 days after payment, Courier. Bought for 1270 rubles. Excellent rackets with a hard coating and 3 more balls, all in a stylish handbag. Thank you store!
Really liked
To Moscow in 5 days, brought the courier home. Looks very much nothing, we'll check in.
All as in the description, the quality is good, delivery 10 days
Rackets level below the middle class (for beginners). Money to the wind
All right, got it fast, first time the balls were sold. I'll save more, I'll show the store I think with an exchange of questions will not be.
Perfect rackets! Bounce strong, twist perfectly. Came in a week, almost 500 km. Balls are solid, bounce well. The rackets are satisfied, I advise the store! *)
Beautiful shoe
Thank you, everything is super
Cool rackets
Rackets are good, for such money even very much. In my opinion, it is light.
everything came very quickly to croatia, under 30 days. Rackets are great, bag also, and all 9 balls came intacked, perfect condition. great product and reliable store. I recommend 200 %. All the best in future business.
Normal, not sticky feedback good and control accuracy liked
Everything is super, delivery is fast, the quality is good. I recommend to buy this product from this store.
Excellent value for money. Delivered quickly. Recommend.
The rackets are excellent, the store delivered quickly home. Recommend
The rackets came very quickly. While in the case did not test, but look cool! 3 balls (3 stars) as a gift put!
Delivered very quickly, no damage, in the kit 3 balls. The quality of overlays and balls are suitable only for beginners to play, for those who play at the level of an amateur does not exactly fit, but for such a price, of course, it's strange to put on something good.