SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! Good and tight socks! Came fast
גרבים cozy
It took over three months for my order to arrive. Upon purchasing, the date of arrival was within a two month period. Only after the third month did I contact the store to check where my product is, but the only answer I received was to “wait patiently”. Maybe due to cultural differences or due to language barriers, I replied that telling your customer to” wait patiently“ is not a good reply. To that I only received another reply “that I should be patient”... the product finally arrived after a week or so. But, the seller, should not speak to customers. The product is ok. The three month wait:not worth it. The seller: huge thumbs down.
Best socks
Fenomenal sock,verry comfortable,will order more
Excellent quality socks. Thank you, everything is fast and clear
I am glad, goods has been shipped quickly and is neatly made.
Delivery to Murmansk took about a month. The order was placed in the national package. Tracked all the way. Packing in normal postal bag and zip package goods. The product corresponds to the description completely. The socks are quite dense, not flimsy and not liquid, pleasant to touch. The goods are satisfied.
I constantly take these socks. The price is super. The first pair has been worn for almost a year and everything is OK. Track thrilled, delivery 2,5 weeks taking into account Ng.
Покупкою задоволена. На 38 підійшли. Тягнуться і на більший розмір. Резинка м'яка, ногу не тисне.
the best !
They're fine.
really fast shipping, nice quality, fits well.
Excellent socks! The size of 39 is ideal. Drops-Velcro excellent, perfectly stick to the laminate. On the turquoise there is a visual minus-The drops are uneven, there was a fold, and the picture went, but its function does not affect. I did not communicate with the store. In general, I recommend!)
super
They meet the expectation. I 've been using them for a few months and they drop the anti-slip balls off the floor of the foot.
Заказываю второй раз, цена и качество супер
The heels are too bare
Took 2.5 months to arrive...too long. Quality is good.
Socks are good, as in the photo. But if you have a wide (full) stop, then do not fit
Good socks, I advise!
Très bien
At the 40th size approached, do not slip. Everything, as in the description.
The order went 2 weeks! Quality
Excellent socks, I take not the first time. The track was shaking. Reached about a month (took 11.11-so, probably for a long time).
All is well
Socks super.
The goods are very satisfied, delivered within 3 weeks, the quality is good, thank you) I recommend)
Wonderful, great weave, well done. I recommend the product and store.
Exactly what on the pictures and what I wanted :) I have a foot of 25 cm, and I'll fit my socks.