1. The trade is cross-border , so it'll take a long time for delivery, the typical time of arrivals from is between 20-59 days. If you don't want to wait so long time, please pay the Express fee or don't buy it. If you need faster shipping service, like DHL or EMS, please contact us.
2. We don't Responsible for your Customs duty.
3. We ship item to your Ali checked address by default. If you want to change your address, please change it in Ali receiving address BEFORE you pay. Or write your new address on Ali note. Please provide your exact address in detail and full name; if you provide your telephone number, it will be better.
If you have received the order, please Confirms that the goods intact . If the goods are damaged, please don't sign for the order, Don't confirm receipt on alibaba, contact us in the first time. Please leave a message to me about your questions and damaged photos about our product, We will send a new one to you. If you don't want a new one, please do not hesitate to contact us, we will give you some refund according to the product damage.
And if you are not satisfied with the item or it is lost along the way, and wanna leave a bad feedback or open a dispute, please contact us in time. Negative feedback can not solve problem, you should tell us the problems, So we can fix it and make you happy.
Thank you for your support, and we look forward to providing you with the best buying experience again on AliExpress!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.