SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow is excellent, good manufacturing. I'll buy again.
Very beautiful and comfortable
Good ones! I bought 4 times more expensive on Amazon.
It's really nice! It's hard to find a comfortable mask that doesn't let light leak in from below but this one has that covered too. It's exactly what I was hoping it would be.
The ligths enters in lower part
Very comfortable and blocks more light than any other mask I’ve tried. And believe me, I’ve tried quite a few!
Fine mask, but not convenient when you put on your belly lies. Then remains the mask nevertheless not firmly
Preis gut, Licht kommt unten hindurch
is good quality!
The mask is great! Only sleeping uncomfortable on the side. Delivery fast, track tracked
Great quality and package!
Matches with the description and picture. It's comfy and fit for my eyes. I recommend it.
Delivery about 3 weeks to Moscow together with other goods. The mask is sewn neatly, the threads do not stick out anywhere. There was a little smell, gone away in a couple of days. The light does not pass, the elastic band is adjustable, it does not press on the nose, there is a place for eyelashes.
Nice quality fabric, fast delivery. However whole lichtafsluitend isn't there falls lichtreep under left side of the mask but this is minimal. Since the advantage (space for the eyes in this mask) against the lichtreep bottom left in this mask is this disadvantage negligible.
Very comfortable sleeping mask. Like the sponge design. Recommended!
Perfectly Perfect
Well done. Convenient to use, does not press on the eyes.
жёсткий для лица
Very good.
Exactly as in the photo but not pleasant smell
Excellent product
buena calidad llegó super rápido
The best
Super beautiful finished just looks out like a normal sleep mask and sits very very delicious, comfortable for your eyes. Soon received, really top
The body is pleasant. Immediately from the packaging of the smell almost no.
Loved! Good quality!
It's very cool - you can open your eyes completely, and see pitch black! Soft and comfy.
Very comfortable product
Very good. Don't let the light pass. Adjustable mask. I recommend it.
Very fast shipping, at the top !!
It's the third parties I ask for.
danke Freunde für die Sendung schicken. Perfekt Qualität und praktisch. Liebe Grüße und gute Gesundheit. ✌️
Feels nice to use it. Covers well.
really good quality!
Отличная маска. Полностью соответствует описанию
Good product and comfortable, recommended for rest in the day.
Perfect
Ok
I am happy, good quality And fast delivery. Recommend.
Very very fast. A week!!!!
Bought to protect my lashes.. is accurately described but it still kinda crushes my lashes To sun degree anyway. It’s not bad since I guess it helps my corners a bit. It does help with a deeper sleep tho.
Delivery time respected. Mask very soft and does not let the perfect light pass.
With the effect of memory. Very comfortable. Quality at altitude.
I recommend, very good
Чудова маска, але пластмасова лямка інколи надавлює голову, коли сплю на боці.
I never thought I 'd make it so fast. I was warned today and I thought it was some products I 've been waiting for almost 3 months. Congratulations to the store. A Thousand Stars
Now I can not see a thing.
Lo único que me estorba es la hebilla, lo demás esta ok.
Cool masks. Correspond to the photo and description. V.
all ok :-)