SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sent quickly, came in 2 weeks. Very conveniently lies in the hand, especially in my large. The buttons are pressed gently and quietly. But...! Sensor breaks. At games, this is a big flaw.
Great purchase. Work perfectly. arrived with 18 days
Show, like arrived very quickly here in Ceará Led 20 days as discretion can trust
Very good, delivers perfectly with what is accurate. Recommend!
The product corresponds to the description. delivery, fast, Courier, to the door. thanks to the store, I recommend.
llego en 5 días, es muy cómodo y no suena casi, buena compra
Mouse strong Sensa is pleasant, high-quality plastic. The colors of the RGB to me, calm
Доствака 2 недели. Сама мышь очень понравилась, в руке сидит удобно, не маленькая, что для игр плюс(во всяком случае для меня) но я немного расстроен- левая кнопка мыши работает некорректно, точнее короткое нажатие работает отлично и срабатывает всегда, но если зажать и держать(например при отмечании части текста, или в некоторых играх, где нужно зажатие и держание левой кнопки мыши)то это зажатие примерно через раз не срабатывает, то есть левая кнопка реагирует как на короткий клик (поэтому дал 4 звезды). Теперь в некоторые игры не поиграть, где требуется зажатие и отпускание левой кнопки в нужный момент, оно отпускается само когда ему вздумается... Написал о проблеме продавцу, но тот попросил прислать видео... интересно как на видео отобразить, что зажатие кнопки само слетает?..
Everything works well norms. Buttons 1 and 2 mice teasing the rest noisy but it's worth it in my palm sits chic. Huge plus fast delivery to the entrance.
nikel après 1 mois de fonctionnement elle va super bien. très bon produit et livraison rapide
Mouse top I liked only in Uzbekistan ehol well oooochen long well and a box crumpled
Mouse Big Thanks))
Super fast shipping, in good condition, is the second I buy and very happy.
Everything is OK, there is no program with macros. Then why are the buttons Additional?
Order arrived in good time. Good packing, though the box came with bumps. It works properly, although the shape is a little uncomfortable but it is a matter of adapting.
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I ordered mostly because of the quiet pressing of the buttons. And it is really very quiet, almost silent. Definitely recommend both the product and the store. Let's see how it will behave in the work.
Super fast delivery to the apartment. Great mouse!
Delivery few days. The mouse is good, unlike fakes, the floor is sold for 300 rubles. Seller recommend.
good but did not use for gaming.
Great product, wonderful
Excellent quality, equal to the image, super accurate.
The mouse reached the St. Petersburg in 2 weeks, took a silent, really clicks without sound. the backlight is beautiful, the colors change
The packaging was just a thin bubblewrap. If you get unlucky it might get damaged in transit. The mouse itself seems sturdy. Very comfortable and responsive. The silent version only has silent left and right click buttons, the rest are standard. The light colour doesn't reflect the DPI setting, it just sweeps through a bunch of colours. The cable is strong. Shipping took about 2 months. Overall, I'd say it's worth the money.
high quality, impressive,
This mouse is just great. Not my first order. Super ergonomic, light, my hand is resting on it, not noisy. Love it <3
Thank you, everything is fine. I'm taking the second one.
Just a gun. It came very quickly
Excellent mice, reached Kaliningrad in 2 weeks. Recommend