SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
obrigado pelo envio do meu pedido, gostei de mais, a entrega foi muito rápida. Obrigado
Nice product, but difficult for control
Delivery delayed for a week. But still the husband was pleased with the gift) we will wait for the summer and we will launch! The store answered all questions. Thank you.
The drone is good, sturdy and arrived in 20 days! The camera sucks even buy 4K, but the price is worth for fun.
I bought a drone to learn, so there were no great expectations. First, the camera 4 K is not 4k, not even close. In flight, the camera is not adjustable and does not turn. Batteries last for 15 minutes, but it's enough to practice. Instruction only in Chinese. In the rest, as a training machine or a toy is very good.
Product pictures shown, work perfectly
as described, very light
Batteries where for another drone. Cheap drone, weak construction; no recomended for less than 20$
I received the drone but I have not tried it yet because the manual is very small and I can not read it; o(. I have to take A4 copies on it to read it but with the containment I do not leave home; o (
nemá obal
Great product, fast and efficient.
A great option for learning. Pretty strong
Kind of good.
Good product , Fast shiping
WOW, I love them all, very clear and stay after the shower
The material is not of good quality, but is acceptable for the price.
Flies, but while he figured it out, and in a small wind he falls terribly down
Kamera raczej nie jest 4k ale za cenę taka mogę polecić, przesyłka dotarła w dwa tygodnie
There is no function of returning home, stabilization so-so, the camera is horror... for this money will go
Very nice drone! Package well packed and delivered fast. Also, store is replying to any questions polite and swiftly.
is ok
It's not stabilized.
The store quickly answers questions. Very fast delivery to Moscow day 3. brought the courier to the address. The drone turns on, the blades twist, but there is no possibility to check fully yet. Later I will add a review and photo from the drone
Very good product abs delivered in time !
Is good overall, but the oscilloscope it not work very well. Have be correcting the tragetoria drone all the time. But the price, think yes offset
Arrived BLZ over very weak falls
Ordered as a gift, we hope that will not fail)
Everything came very quickly only there is no instruction for Russian and so the quality is normal
Excelente
Excellent goods, delivery fast. Super store, excellent price, good product, thanks! Five Star is yours. With respect to you and your business
He reached my hand in two weeks. As explained. With enough features at startup level.
Poor camera, not 4k
In the place E59 came E68, and so everything is fine. I haven't tested yet.
It comes today.
Norms fly.
Very good product. Ideal for beginners like me. I arrive in 12 working days. I am very satisfied.