SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as description, delivery in 2 days
WOW, great!!!
All perfect, shipping very fast, delighted!
Super quality, looks solid, small bristle mattress for more comfort. Very fast shipping, nickel
Very good quality it is good for a dog of 8kg no more I have a Maltese Pussy it goes well
Very nice for the price, smells weird but I guess the smell will go away. My dog likes it :)
Хорошая сумка, единственное что волнует, нормально ли она в самолёт или большая. Качественная, запах на балконе выветрился.
Thank you very much for the order, I received everything. True, did not calculate, apparently the carrying will be large, we'll see. I did not communicate with the store. And the carrying is good, there is almost no smell
Very nice bag
I am very happy with product. Quality is very good. Need to order for other cats
super
Very good quality. I got super fast. Thank you very much!
Very fast! I ordered a gray one, it's a little speckled, beautiful! Large size took for Shi-Tzu male 9 kg. Small smell, paint or plastic. After a week we will try-then I will write impressions)
exactly as shown on the site
Good carrying bag. Pros: The material is dense. Nets made of rubberized material, to the touch quite durable. All zippers are in working order. Removable litter with a bottom, you can take out and wash. Of the minuses: all the accessories are plastic. The bottom is made of a thin material similar to a DVP. I think it will not last long, but it can be replaced. I ordered Gray with delivery from Russia, but the store offered or take black or wait for an order from China.
moc pěkná a kvalitně provedená
Good carrying. I took the maximum size for the dachshund
very very fast, almost 2 weeks
Carrying Super!
Super Bag, very comfortable and cat immediately polubił☺️ Thank you❤️
Good product, it's as described in the ad. Ok.
Сумка отличного качества ! Держит форум , качественная , все отлично ! Как на фотографии !
The order came a little with a delay. Packed was just fine. The quality of the materials and the firmware is good, there was a little smell, but then weathered. Hours gone. The bottom consists of a cardboard and a cover on the lock, so it is convenient to wash. The cardboard itself is highly durable and the cat 4,5 kg withstands without problems and does not bend
The order came literally for the third day. It smells nothing. It's fine. The only mesh on the front pocket is slightly out of the seam. But it's okay. All the nets that keep in the windows are strong and reliable (at least create such an impression now). I hope and in practice will not be deceived. So that the order and the store is very satisfied
It came quickly, but there was no promised courier delivery. Appearance is good. But not yet used
Thank you for very fast delivery. The goods are very high quality, good. Everything corresponds to the description. Packing is good, nothing is damaged. My dachshund is happy, so are we. To the store and his team the best wishes in the new year. Peace and Health!!!
It's very good for the price you have. It's strong and looks tough.
A little big
Excellent price quality. We'll see what durability it has but a priori everything is fine. It took so long to get here. Happy with the purchase.
Very good quality good goods. The customer is happy with the new purchase
Very good product. As reported
A chic bag, everything is done neatly, smoothly, the threads do not stick out anywhere, the zippers work perfectly. There is a small smell, I think a couple of days on the balcony will fix it. Delivery very fast day for 4 brought Courier
quality very good, fits for cat.
I am satisfied, thanks
Хорошая сумка, сшита качественно. Для таксы миника весом 5,6 кг в длину маловата, но это и понятно) для поездок , уверена, подойдёт. Спасибо продавцу!
Good product. According to the announced. Good stuff.
my order is beautiful. i am very satisfaction
I brought the courier on the third day. Carrying is excellent, does not deform, the bottom is hard, in the seams around the perimeter is sewn a wire or something similar, in order for the frame to hold the shape. The mesh is rubberized, quite durable. There are small pockets, one on Velcro, the second is just a mesh. I did not understand just for what the fasteks (fasteners) on one of the sides (the first photo).
Very nice bag. Nowhere does the thread stick out. Good seams. There is a small foreign smell, but should soon disappear
This is my second I already ordered the size below and I am very satisfied with the quality, very comfortable for the animal and the real plus the fasteners for seat belt. Excellent product!
All good
Very good for a cat of 4k7
Excellent! The size was perfect for my dog 7 kg and the bag is very well made and looks well tough! Besides arrived in 15 days pro Brasil, very fast!
Took the size L for Jack Russell terrier. The bottom can be replaced with a stronger surface, unfastened. Under our weight of 6 kg slightly prominates. At a height in the Hill 39 cm, there is still enough space. It is worth full growth.
Come in 1 month to Portugal, no smell and no damage! Very practical! Recommend
Came exactly on time, the quality is excellent, but there is a light smell. I liked the dog.
très contente de mon achat très très bonne qualité. attendre un peu avant de l'utiliser car il y a une odeur mais rien de méchant. je recommande ce produit
perfect! very fast, good quality
Very decent bag, it came quickly. Thank you!
There was a light unpleasant smell, but quickly weathered .. the threads do not stick out, the quality is good. delivered literally in a couple of days ..