SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great. For cats about 4 kilos., Delighted with the purchase
Same as picture
It's wonderful and very well produced thanks
Has a very strong smell but is great and compliant
Very good quality and my cat loves it
Thank you store. The bag has arrived, the quality is class: All zippers are working.
I liked the bag. Quality is good.
Пришло за 15 дней в Ростов-на-Дону! Визуально больше чем ожидал! Качественно сделано, магазин рекомендую!
Carrying bag is gorgeous! I was approved by a cat immediately: I climbed into it and fell asleep sweet. The quality of the bag is beyond praise and surpassed all expectations. The description fully corresponds to reality. The size is large, all locks and carabiners work, the cover is removable with a zipper, sewn firmly, reliable and neat. The cat is comfortable, she feels safe and I'm calm for her. The store is attentive and responsive: instantly answered all questions and fulfilled all requests. The seller is very grateful and wishes for prosperity and prosperity. I definitely recommend the seller and the product!
Perfect, very good quality, I arrive ahead of schedule. I certainly recommend it. Thank you very much.
The bag is large, I thought it would be smaller. My cat 5,5 kg can in it freely: stand and lie. Keeps the shape, good zippers, fabric and mesh.
Great bag!
Excellent carrying, sewn qualitatively. Delivery for a week, very quickly. I took a kitten for growth, while it's too big)))
Quality is good. Comfortable. A little smell is there, more from the insert to the bottom.
ziet er netjes uit plankje voor bodem wat dun maar voir jonge pup zeker voldoende
Top of the top !! Thank you it's the first time I put a comment on Ali on purpose it's been two years that I order things and it's the first time I have a package really top Thank you I would recommend another next year
Perfecto
Good item, we are satisfied, thanks
Came quickly, took Maine Kun 8 kg, excellent. The bag liked and dvorinin, went there, and did not want to climb out. The quality is good, the fabric does not stink. It will fit 2 ordinary cats, weighing 5 kg each.
Perfecto!! envío muy rápido. La comunicación con el vendedor, muy bien. Responde rápido.
Сумка отличная!
No problem, very fast shipping, goods consistent with the description and well made :) size perfect for MCO. Recommend!
Сумочка понравилась мне и котику, удобная хорошего качества , рекомендую.
Ordered 11.11.20 received 17.12.20.
I love it! Big and wide so my kitty is super comfortable
thank you very fast
Torba bardzo dobrze wykonana, funkcjonalna nie posiada żadnego zapachu i od razu została zaakceptowana przez zwierzątko. Polecam
Goods very good quality as per these price, some feel peculiar smell but can disappear... Pack came very quickly and was well packaged... Recommend hot
The carrying came quickly, the quality is 5 with a plus, very convenient.
Super fast delivery! Very good quality! Thank you.
Quite big enough room for possibly 2 small dogs
J’ai un Maine coon de 10 kg et top il est à l’aise et l’adore
Great carrier! ❤ good quality. thank you store it came late but not sellers fault
The quality is just super
Took more than 2 months to arrive, but the quality is nice, looks just like the picture.
Carrying is excellent, I liked it very much. The product corresponds to the description. the purchase is very satisfied.
Cool carrying. Advise. Jack Russell got in clearly.
Torba bardzo piękna, duża i sztywna, jak na zdjeciu :)
Very good
Carrying-Super, beds are delighted)
perfect
Very light and convenient bag for traveling. Recommend this bag.
Product with good quality and identical to photos!!
Very good quality product! Sewn very well! Delivery 14 days! Seller recommend! Let's see how the pet will move :)!
looks great so far! opens in 3 places without collapsing. Will try it soon with my long cat. it is large, seems spacious but still cozy. My cat still needs to bend a bit while there.
Great I recommend!!
polecam
I took the size 43x28x28, my lop-hom Scottish in 4 kg. I liked it very much, he has enough room with a margin.
Tvirtas, erdvus. Rekomenduoju. Musu katinui Labai patiko
Article faithful to the photo. Good quality! Very good for a puppy dog of 5kg!