SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, article conforms to the description. Looks strong and good quality. I recommend!
danke....sehr schön...
The store was very attentive and kind and paid me all the money, very good communication and very attentive at all times.
I don't have arrived the hooks to hang the bag to the stroller
Hooks are useless. I bought better hooks.
I really like, sin that space inside you riempe easily, that's why I took I don't have the usb cable, only has the thermal baby bottle holder
Took to the store and lots of time to send the product
It's better than I thought a 10
Beautiful and very good quality
Ok
Great bag as in the picture
Really better than I expected, great quality, sensational. Fast delivery Q they speak
Just perfect
Super, further recommend
Pas déçue ! Très joli sac de bonne qualité
The bag is wonderful I'm so happy and I like it so much Arrived in 20 days, the quality is excellent and I recommend it a everyone who wants to order it that its so worth off and not be regretted
Item as description, arrived after 15 days from order delivery. Very good store. Unique neo arrived hooks celestial.
Very nice and practical
Super surprised product amazing
Better than I expected I would definitely order 2 more matching the car capotas. Thank you
Backpack beautiful, original Disney,super capacious and really well done, satisfied, the store was really kind since I put the handles to attach to the stroller black color as per my request, highly recommended.
Great. Bag arrived quickly. Super beautiful as in the picture
Lovely bag self personalized
All right, I love it.
I had originally bought a fisher price diaper bag and it tore fast, so I decided to order this one. I got it exactly in a month, and I love it, its not over sized either , but it fits everything I need in it
מוצר איכותי וטוב הגיע מהר
Nice product, like the picture
The backpack is very cute and looks good material, it cried in less than 1 month. The only thing wrong is that it didn't come with the usb heater.
Excellent, like the advertised, can buy without fear!!!