SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great! Amazed by the quality of necklaces. 3x cheaper than pet store. I recommend, especially since I was delivered in 9 days.
tamaño para bodeguero de 13 kilos. en los últimos agujeros. buena calidad y precio
The order was sent instantly, the engraving is clear, the performance is neat.
좋다 아주 좋다 줄이조금 길었으면 하는 아쉬움 좋다 좋아
The product is same as the picture and recording came as was requested to store. Recommend
Everything is cool! Like in the picture!
Hele mooie halsband netjes gegraveerd. De letters en cijfers hadden wel iets groter mogen zijn, je moet goed kijken om het gsm nummer te kunnen zien.
Super! Ideal!
Everything is fine. It came quickly. Thank you to the store,: engraving, quality-everything is super. Recommend
Спасибо большое,ошейник и поводок очень понравился!!!! Товар отправили быстро, заказала в январе 03.01.21г. получила в феврале 26.02.21г. Качество супер ! Продавца рекомендую. Для той пуделя заказала “S”, всё хорошо подошло.
Neat and delivered on time. Good belt quality excellent
Muy buena calidad
As in description
Не довольна качеством. Выглядит красиво, не спорю. Возможно для не гуляющих или гуляющих у дома собак подойдёт. Для длительных прогулок слишком тонкий и хилый ошейник, кожзам полетит при первом же намокания. Крепление поводка или из очень тонкого и мягкого железа, или из прочной пластмассы. Опять таки, не самый лучший вариант. Ожидала большего. Гравировка и жетончик на самом ошейнике смотрится неплохо. Оставила ошейник для «выхода в люди».
Excellent quality.
Perfect necklace. The engraving with his name is also very good.
The store sent the order the next day. The quality of the collar is beautiful, soft and beautiful, a little screaming is applied the nickname-but it's not critical.
Great!!!
ok
Very beautiful in solid!
Awesome
Super beautiful band, fast delivery. More than satisfied.
Very happy, good quality.
little bit expensive delivery but it's fine thank you
Beautiful product, fast delivered, but unfortunately was the dog collar yet slightly too large
Lovely necklace and strap. The perfect engraving. With the dog's name in large and the smallest phone underneath. It's soft to the touch. I took the L for a medium schnauzer puppy of 14 kilos and put it in the second hole. The quality is not until I use it
Perfect excellent material and finish
Gorgeous
Came quickly,
Super!!!
Too fat, too hard the necklace and it's enough for me poodle. The rest for big dog is fine. Perfect engraving
Качество огонь :)