SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Match advertised, great quality, working all right.
The mouse is excellent, light and quiet. Fast shipping. Seller recommend. Thank you.
Fast shipping with tracking. Is okay. Thank you! The store responsible.
As in photo and my enchanted son
15.01.2020 kargo.. 27.01.2020 teslimat. çok hızlı kargo. teşekkürler
The mouse has come a few days before the estimated date. In principle it looks good overall, the only catch is that I expected the mouse to be quieter.
Quality product fast shipping thank you
Mouse very good and great quality compared to its price,
Fast delivery, new e-mail. The mouse is good, but is better use it on carpet. Thanks to the store, I advise.
All is very cool and matches the description, it came quickly. The work is just wonderful! Very quiet and comfortable mouse. Seller recommend
GOOD AND FAST
ok
Very nice. Product is exactly as described. It came in the original box and it was delivered really fast
All matches the description. Calm, the lights work.
Product match advertised. Great quality
Wonderful quality, super light hard high quality plastic, feels great in your hand and we ranked up. Totally blaming this one on the mouse! Gold Nova 2 for now Came super fast in Germany and the quality is awesome especially for the price!
Cool Mouse for such money
Great mouse. I liked it. Shipping fast. The box is not crumpled. The cord is thin and it's good. It's light in itself. Does not make noise when you press the button. Shimmering with all colors of the rainbow. The response is very fast. Recommend.
Everything is fine!
Got the goods, the box arrived crumpled, thought the dispute would have to be opened, but it all cost, right now I'll roll
Good quality cool design no good precision
the led is red
Works OK
It's very good and it's very comfortable to catch just one thing to prove. The shipment was fast and was well packaged. I recommend it. I'll buy back at this store
From the usual plastic, the packing sucks, as it came whole surprised, in the hand slips, its money is not worth it, the backlight is so-so, the cord of of IS is
Product match advertised. Great quality
Mouse is very nice. The quality is very good. I recommend those who will have the option to change color RGB so
It works very well and the colors are changing by themselves as soon as it connects. Very happy
The mouse is very cool when working shines with different colors, the clicks without noise, well packed. Recommend store