SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you! Goods received. I am pleased. Thank you! Goods received. I am satisfied.
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Gloves are wonderful. Made qualitatively it is visible, stitched rubber, there are Velcro for changing the size of the wrist. Super. Thank you
I wonder what kind of food this glove is for. Oochen wide!
Thank you.
The goods have not come
It's cute but I don't get the color I asked for
Very fast delivery. She came to Ukraine in two weeks in the city of Nikolaev. I am happy with the goods, I recommend
Very useful. Breathable. It came sooner than expected. Effective and ergonomic
I arrive well and it's how I promote
OK!
Fast shipping, arrived in less than a month. My kitten loves it;)
I liked everything
Very useful and effective thing and my cat really likes.
Expected me better, but works
The parcel came in 2 weeks. Thank you. By the size of the truth on the hand-a giant :)), well, nothing, velcro on the wrist ties and everything is OK.
отличная перчатка! помощник в чистом доме
I really like these gloves for clearing animals. Very convenient.
Just like the description, I still don't prove it. I demand 2 months to arrive in chile.
Качество не очень, наверное слишком редкие шипы, очень мало цепляет шерсти с овчарки.
Brush part one side came in to shoot with sound
Great Garlic. Cat likes it. Wool is removed easily. The store is well done!!!
Very good product, store 100x100 good or
Glove is excellent, not the first time I buy
Very long was the parcel
Wool collects well
перчатка хорошая, вычесывает не как фурминатор конечно, но достаточно неплохо.
Gloves are good not very tough will be good to displace wool, the store and his store recommend...
Very Long did not send, but quickly delivered. The cat is happy. Recommend.
Muy bueno y exacto, demoró un poquito si pero no es tan importante.
Well collects the Shert. The cat is happy! My wife is delighted!
Very good quality. Size fits perfect for normal adults. Hairs from our cats get off perfectly and easy. Easy to clean cause the hairs gets together like a net. Price is unbeatable. Thank you!
Cool thing, in the period of Linka even with a smooth cat, well collects hair
I like it.. I buy it more.
Все отлично, перчатка шерсть собирает.
The glove as well as write is a bit too big in size, but the cat and dog liked it. Thank you!!!
Good product, it's tough, comfortable, practical. I arrive at my destination in 43 days.
Came on time
нормальная печатка шерсть собирает,на сколько хорошо не знаю другими не пользовался.Доставка быстрая,но продавец обманщик.Изначально было,доставка бесплатная,а при оплате не глянул и заплатил за неё
I recommend the store
The cat is happy, I recommend.
génial arrivé vite
Excellent
Ist ganz normale wie andere Produkte! Noch nicht benutzt! Aber ich glaube ist ok!
Came quickly thanks to the store
It works excellent
The reception is good! Ale trishki kostrubatii. I think dovgo is not living.
Poor product quality
The product corresponds to the description, came in 9 weeks
Super recommended