SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are very good quality
Great
Quality at altitude, disassembled completely, there is an assembly instruction, video Assembly see on my channel Sensei blacksat in yutuba. In the kit there is: Four buckles, black, plastic; Screws; Plastic holders; Wooden sticks-holders; A screwdriver.
Poor quality
Product meets the expectations
Simple product, but looks at first glance like fine. The length intimation that in the wood is visible, is in inch, unfortunately not in cm. I don't know if this also at the description stood when I got this bought. But it makes for me not so much from.
In general, it corresponds to the description, but the execution is so-so.
I ordered my husband, he is happy. Delivery fast))
The order came well packed in a package and a navel. No complaints. The only thing where it will be necessary to walk through sandpaper, but these are small things. Not yet. I did not communicate with the store. It came quickly!
The product has arrived.
ok
Ruler only in inches, there is a crack on the body, everywhere burrs. In general, the quality "after the assembly to finalize the file"
Product arrived and it is exactly as what was shown on the pictures.
Everything is super!
Great thing!!! Wooden, without burrs. was packed in a cardboard box as a set for children's creativity, but I think it will be interesting for adults. In the kit there are two wooden spokes and two locks. In general, I'm happy. Later I will add a review. Thank you very much to the store! I recommend it to everyone!
The order arrived in a month. The product such as description and reference photos, well packed. I recommend the store.
Very good, be careful the measurement is in inches...
They celebrated good things. Racks are thin, over time I will replace them with iron and draw a ruler in cm. Order satisfied
Very practical, punctual and fast store, I recommend
Fast shipping and according to description
Very good and practical
de excelente calidad y precio además de entrega muy rápida en México recomiendo ampliamente al vendedor
nagyon jól be volt csomagolva és használati utasítás is van hozzá :) hamar meg is érkezezett :) már csak a próba van hátra köszönöm
Arrived in excellent condition and looks great. My only problem was the delivery time, it arrived on the very last day of the time frame.
All.ok
very happy
It’s perfect and so is the low price! It was really well packed! Thank you!