SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A's bowls arrived slightly dented in bottom
Velká spokojenost. Super! Rychlé dodání, férový prodejce! Doporučuji.
Super - looks and feel great.
Very nice bowl. Satisfied. Recommend
Excellent double Bowl, the dog liked it. Well packed in pupyrku.
Super
Nice bowl. Dog liked
Excellent service. Product arrived as described, in perfect condition and ahead of schedule
The bowl and the mat are such a great quality. No scratches or damages on the bowls and silicon is smooth and thick. Really happy with the order.
Wonderful. The mat is soft, rubber, removable bowls, if not enough food-you can report in rubber. For comparison, put the halves. They're standard. For a cat or a small dog, that's it. Did not communicate with the store, the Bowl went 2 months approximately. We're happy. For small dogs or cats only
I orderd a size M, it's pretty small so I wouldn't recommend a size S. I'm using it for my puppy (8 weeks) and later on I'll order a size L. Good quality and a very cute product. Wish there was a size chart with different breed dogs.
Good quality
My choice was on the smallest model and although small, it is very well to my dwarf Maltese Pussy of 3,5 kg!
Article identical to photo and description! It looks good quality! Delivered within the delivery time! Very happy with the purchase!
fast shipping, item is like the picture. I got a (male) husky and its perfect for him
Great quality, suits well for the Labrador. Thank You, store!
Very good quality and perfect size, thanks
I was surprised at the quality, very happy with the purchase
For big YORKA L Wsam once size Super
Excellent product, very tough material. Fast delivery and very well packing. The size is good and the height of the perfect bowls.
Fast delivery. Compliant item.
Fast shipping. Good store
Class!
I arrive very fast, and very happy with the product, very good quality and very good finishes. I'll buy back at this store
excelente
Super misochka
The product was delivered in the time frame mentioned and it was properly packed. Our dog loves it. No more spilled water
Fast delivery and product very well packaged and conform to the order congratulations to the store
Packed perfectly. Backing with high-quality silicone, pleasant to the touch, odorless, washed perfectly. Bowls are super. They took for a French bulldog, with the size was not mistaken. Super, very much!
one of the bowel was damaged
Puikus pirkinys!
Very good product, quality super, odorless, delivery very fast. Thank you store! 10 & Omega;
Bowls do not big like שחשבתי.
The bols a small pelin, but super xulo! I love them!
Corresponds to the picture. It would be so order again.
I highly recommend the purchase. Shipping was incredibly fast. The plastic below is flexible and the size of the plates is something smaller than my hand.
The size above will be necessary for a medium-sized dog. Otherwise it's a little small! But if we read that the dimensions announce it corresponds to the description
Small size bowls are quite small
I like it very much. It fits the description.
Супер вещь все очень качественно выполнено своих денег стоит
For small dogs very good but big I don't recommend
Миски отличные
Great! Super big and great price, doesn't smell plastic, I love it
Very comfortable and high quality bowls. I took the size m for a dog to grow. This size is suitable for medium dogs, for puppy too. Definitely recommend!
It's perfect.
All ok perfect product and arrived quickly
Product good ואפקטיבי recommend for cats
As advertised
Cute very comfortable with the tray but relatively smaller than that looks to the eye
Very nice bowl. Worried that there will be a small Pitbull for the puppy, but it turned out to be quite suitable (most likely not even need to change when the puppy grows up). In Israel, the delivery was just over a month. With the store contacted and very quickly received answers to all my questions.