SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice.
Excellent goods, satisfied, she thought is not big, but it turned out to be quite decent and still pleases that it is not paper, but as a glue for the table Thank you
Plonas, bet spalvingas
Like the universe.
Very long delivery, but this is a claim to the Post Office. And so the usual glue, beautiful, quite large, the son liked.
все устроило!!! ребенок с интересом играет на этом коврике!!
Very good. What I asked for came. Thank you :)
Good quality!
The order was delivered to Odessa, Ukraine within 3 weeks. The mat is more glue than a full carpet. The quality of signs and traffic lights is good. The goods are worth their money.
Товар пришёл очень быстро. Все как в описании. Ребёнок доволен.
The order was received, all as in the picture, the child is happy.
Arrived before the scheduled date, very nice, I'm happy with my purchase.
The mat is not bad, but I thought that the fabric would be a type of dense felt, but in fact cheap material such as what is used for bait bags♀· The store remained satisfied mat came very quickly
Приехал быстро, но с повреждениями. Продавец вернул деньги
So thin." Not worth the payment.
very quick! ! good product, kid is happy. i recommend.
Bardzo fajna mata. Idealna żeby zająć czymś małego fana motoryzacji. Mata jest z ceraty więc jest cienka.
The quality and material of the product is not good
Tudo ok!
good as described
Time Taking but in good condition and accurate.
Mat is very thin, but for the kids hands it
Merci ;-)
Muito fino e amassado, a qualidade poderia ser melhor
Good entertainment for boys and girls. They play with pleasure. The main thing is to have small cars. The material resembles a thin glue. Strong enough.
The mat is big. Baby satisfied
Todo perfecto
Thank you! The machines are super, exactly according to the description I recommend. Delivery to Israel 2 weeks
Thank you!! The road map is cool, my grandson liked it. Exactly according to the description I recommend. Delivery to Israel 2 weeks
Fast delivery, looks like a glue on the kitchen table, on the road, it takes time to straighten out. Upset one nuance-in one place very inneatly applied paint-a white blurred strip through the asphalt road. For this, I removed one star. Insulting, because. I took it for a gift.