SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
товар пришел вовремя и быстро ,к сожалению продвижение не отмечалось.
Great product works perfectly simple beautiful beautiful beautiful the board
Came to postmat.
Everything came safely and safely, the delivery is very fast, received at the Mail on the 4th day after the order. Seller recommend!
Excellent machine for Garter plants
It came from Russia to Krasnodar region very quickly (surprisingly, the Russian Post worked, before this two orders of others did not reach, experienced...) in 5 days. Everything works, 11 Rolls (one in the device) paper clips, even zap. Parts put. Satisfied with the purchase, comfortable piece, I advise!
все пришло довольно быстро и в полном объёме
Super fast. The right thing! The quality is excellent.
Thanks for the fast delivery. Number of tapes 10, nice))
Fast quality class
The goods came in 4 days. Everything is packed perfectly. A little had to work on the instruction to understand how everything works, but it's worth it. The set is full, plus refueling in the device itself. Seller recommend. Everything is fine.
Cutting is uncertain. A little uncomfortable even just use box body In stock black color with a little more nervous having international audit.
Заказ доехал за 5 дней. Всё соответствует описанию. Продавца рекомендую!
Отправили сразу. Пришел через неделю. Все работает. Спасибо.....
Prompt delivery, working condition
Всё точно как в описании. Доставка до Уфы из МО за 3 дня! упаковано в пупырку, в комплекте имеется запасной нож и пружина. единственное заказывали красные ленты , а прислали синие. красная лента заряжена в аппарат. с продавцом не общался. качество отличное. продавца рекомендую!
The order was delivered quickly. I have not tried the work yet. Hope everything goes well.
Товар соответствует описанию. Продавца рекомендую.
Thank you
Ordered 26.02. came 10.03 to Ukraine. oyayen well-packed.
It came very quickly packed well store recommend!
Everything is exactly like in the description, the delivery is fast with the Russian Federation. I recommend this store.
Delivery to Moscow in 3 days. Works, I hope for a long time enough
Thank you all quickly and qualitatively! The machine is decent!
It came quickly, checked it works!
Thank you. The order was received very quickly. Got it at the post office. Everything is fine, nothing has broken and not broken. Everything works fine and everything is easy. There is an instruction, but there and without instructions everything is clear. I liked it. Waiting for summer. 10 PCs of tapes and 1 more refilled. Staples and spare screws. It's OK.
Excellent! Delivery less than 3 weeks to Belarus. The machine is excellent, immediately checked in work-everything is fine. To the store-thank you.
Arrived very quickly. Thank you store for shipping
Everything works, super fast delivery, thank you
The packing is good, the tape is separate but in one package. Corresponds to the description. I tried everything working. Advise. Delivery less than a month.
The product corresponds to the description. The order at the point of issue came quickly. Seller recommend.
Быстрая доставка, упаковано хорошо, работает отлично рекомендую