SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normally I don’t hype a product up like this but this wig truly deserves all 5 stars! When you first get the hair looks can be EXTREMELY deceiving. I was going to cry when I took it out the box. However, after a good shampoo and condition this wig works wonders!! It look so natural and beautiful. It is extremely thick for 150 density so I cut some tracks off and shortened the hair in general. All in all this hair is amazing!!
beautiful
I'm very happy the strands are superb and very soft
Spectacular I charm recommended hair 100%
i cut and dyed the hair but amazing quality and super cute! my go to wig!
Amazing hair !!!! This is the best hair I have ever had I love it !!!
Matches my hair texture. Absolutely love it! I bought the 200 density, 20 inches long.
This is no fake review!!! I received my wig and it is absolutely beautiful and the curls are to die for!!!!! Literally, the shipping was fast, delivery was prompt, and the store responds very fast, superb customer service and sweet all around. They make sure you get your order, although you don't have to sign for your package. Would be a great idea though. Like I said... it took a week for me to receive my wig and still fast shipping and delivery!!! The hair is definitely described as in the stock pics, all you have to do is wash and condition and BOOM! Fyi* I used Shea Moisture products and it works so well. Here are a few pics of what I done to my wig. It's 12in but the next time I order, Im'a get 18 or 20in 180 density is perfect for me!
Don’t be alarm trust the process , the hair is very good quality! It’s a lot of hair so if you love big hair go for it !! I ordered the hair maybe Tuesday and received today Friday . Fast shipping , no foul smell, it’s curly hair but I haven’t witnessed any over the top shedding. Will buy again !
I got 22 inches at 180% density. I love everything about this wig.
Very nice quality I recommend the store Thank you
Very good wig! I love it and recommend to everyone I know. Great customer service too the owner respond very quickly. I appreciate so much. Thank you!!!
Product came within a week which was great. I was surprised that it fully black and not brown. I’m yet to condition and wash the hair to achieve volume. Will post pictures when done
Very beautiful wig
I am satisfied with my purchase!
very nice and soft hair. It's a good product, I recommend the store at 100%.
I love it very much! First order wig that I am not disappointed I recommend it! Seller/store at the top! Fast Delivery
It's just beautiful and the saleswoman too nice
I like
The hair is really great
The item was as described (no smell) and even came with a few gifts. Contact with the store was really good. After washing the hair (minimal shedding btw!) the length became visible and the hair got softer and more natural looking. The top of the wig is hard though and doesn't get any softer after washing. I would have liked to have more bangs in front, but I guess I can cut those myself. The density of the wig is good, so I was glad I only got the 150 density. Overall I am happy with this product and with the seller.
In love with my new hair, it’s just beautiful
According to the description, delivery was Fast 7 days
A lot more hair than I expected. It looks so natural it's scary. Very well made.
It wasn’t what I expected, but grew to like it. I think it’s a good hair to buy. Communication was stellar with the store, I really appreciate the fast feedback. I received the hair within 7 days so that’s also great.
beautiful hair
Ravie et contente très bon produit
Hair is very beautiful, fast shipping and delivered on time, thank you store !
Very nice wig. Full wig and fluid curls very pretty. Except that the black color is very dark but can be colored and that at the top of the hat is a little "cardboard" but it does not bother in any case it remains beautiful range. Otherwise nothing to complain about, except that the store is extra, very listening and available. Fast and clean delivery. I recommend it to you. My next front lace wig I will order at home. Thanks to the seller.
Beautiful i love it
Literally love this wig & how natural it looks! It came super fast!! Definitely satisfied and would order again
Loveeeeeeeeeeeittttttt take only 1 week
The wig is amazing!! I co-washed it and did a braid out on it before I wore it,the curls are so defined. By far the best wig. I’ve ordered from here.
so happy with this wig! i wear it everydayyyy i’m hoping jt will last about 6months-1 year as i love it so much. i will then most likely order a new one as it looks 100% without having to be glued down or anything. also thank you for sending me the small cap makes such a difference. the density is beautiful just remember just first wash condition and blow dry this hair when you get it to achieve the full density! thanks again best afro natural looking wig on ali for sure!
After a conditioner soak, it loosensd up and looks way more natural. Not too crazy about the lace/part/scalp thingy on the top, it almost feels plasticy buttt...overall a very nice wig :)
Very beautiful hair and fast shipping!! I recommend this store top quality!!!! Also good communication thank you so much
Lovely wig and the store she’s amazing
Hair is beautiful!
wig was as discribed and I love it
Love the hair !!!
super
The hair is super soft! No smell, the curls are beautiful a little tighter than the picture but still beautiful
waoo this store is best i have ever used. quick delivery as i requested. hair looking nice on me. very happy with the hair. Thanks so much.
Very Nice Hair my head is slightly too small different I dough is fantastic
In a week I received it and the hair is very nice and soft! Before buying I had many doubts about density but if what you are looking for is natural volume 180 density is very good and with 18 inches very good (shoulders) communication with store a 10.
The hair is magnificent, so soft and tangle free. Straight out the box your hands glide through the hair and no weird smell. When ordering I didn't realize my address was incorrect. I actually contacted the store through whats app and on ali, the response was almost immediate, and my unit was sent to the right address. The shipping was fast, less than a week Now that's great customer service! I plan to add some color to it and I will be ordering the 20 inch My boyfriend loves it...will update with pics later. Happy customer
Amazing amazing hair!! Order and I got it in about 5 days! The hair feels amazing. Literally no shedding and no smell. I believe I got exactly what I paid for :)
The most lovely wig ever!!! The curls are superb!!! I simply love it!!! Delivery was FAST!!! Very professional service for a well made wig!!!
The hair was beautiful!!! And it did not shed. Just a little but not too much.
The wig is sooo beautiful! It feels super soft and looks so natural. Communication with the costumer service is great! Minimal shedding and no weird smell. They even gave a cute hairband as gift. The length seems a bit short for 20 inch, looks more like 18 but it doesn’t bother me at all. Definitely will order again!! :)