SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hair is really nice. Delivered on time. It didn’t have any smell but I washed n conditioned the hair. Very minimal shedding. Applied leave in conditioner and brushed the hair. The curls came out popping, I was in love and during the week just spray a bit of water and finger comb the hair for the curls to pop. Very nice hair, highly recommend.
Fast delivery, pretty tangle free curls
Great!
This wing is amazing and the hair quality is beyond amazing. Worth every penny
I like the hair, but de cap does not fit like it suppose 2 fit and the headband is way 2 big.
Just unboxed my hair. Shipped in less than 2 weeks. Such great quality hair. Cant wait to rock it!
love the hair so much, it's soft and I died it and it went perfectly fine.
magnifique
Cons: Only way to keep it from shifting or falling off is to use the combs inside (meaning you must use a mesh wig cap or risk hair breakage) or wear a thick and tight headband on top. Also the hair coming from the band is straight for a couple centimeters which makes it look unnatural if not covered by another band. Last con is you have to wear a headband that is thick in the back if you want to wear it up. Pros: Fast to style, can be fluffed out for more volume or less defined look, doesn't shed much, natural-looking
I got a 16 inch kinky curly headband wig it looks beautiful a little smell just need to wash the hair. I receive 2 headband I didn’t try the wig I have to braids my hair so will come back let know how is the headband wig. Thank for the hair Luffy.
The hair is amazing. As someone stated in their review the curls are a little uniform IF you don't use a Denman brush. I washed the hair, used product and a Denman brush and my curls were popping. the hair also shrinks when dry which I love. It's so beautiful and full. It sheds of course, like all curly hair does, but it's not excessive. It matches my natural curl pattern, my husband thought it was my hair lol. I highly recommend. Shipping was very fast and Sally was very easy to communicate with. I had 0 problems with this purchase. 10/10.
The Wig was exactly as described, the hair is of great quality and delivery came as quickly as expected. I want to especially commend Luffywig for their customer service in resolving a problem I had with the delivery company.
Correct quality
Very soft and beautiful wig. Will definitely order again. I must say I am very impressed with the delivery time.
Very very happy with this product. it`s real human hair girls! The reason i chose this one its because it looked a lot like my own hair in lenght and hair type. And once received thats was also the case!! Very suprised!! Also come with a net where you can save the hair in nice and neat + 1 headband. (My very first wig/headbandwig ) Very fast delivery also and the store/store was very friendly and correct. Pictures will follow.
The wig came very fast! It was very soft with no smell. It looks just like the picture and even came with 2 headbands and wig caps. Additionally, it's very secure with 2 combs in the front, one in the back, the headband and an additional hook set for it to be EXTRA secure!! I do recommend shampooing and conditioning before your first use to get the curls looking more natural. You can tell this is human hair because of the ease at which you can comb it to detangle. Speaking of detangling, there was barely any shedding (still some tho). I honestly recommend this wig for those seeking an easier lifestyle!
Very good quality. Bought twice now.
Love everything about this wig. Also came with 2 additional headbands.. nice surprise! Thank you!
a gift to my sister and oh my god she is in love with it. I wanted a Xl cap size as her head is a little bigger than mine and contacted the store and they answer quickly.hair arrived in less than a week .I am behond happy. Thank you
Love the hair she texture the only thing is that the headband is a little big
so soft an easy to wear, quick and simple hair style, but it you'll love it
Wig conforms to the image received very quickly. I approve
Very true to description, best when in hand actually,Thank you so much for the wig, its so nice, the communication was all the way.
Love this wig! It’s super soft and silky, Shipping was fast and the store stayed in contact with me.
I love it
The hair is very nice I like the quality.
I received the hair in under a week super fast. The hair is amazing, the pictures I took are after I co-washed it is so soft and full just the way I like it. Love this unit luffywig did not disappoint, I will definitely buy again.. I recommend this wig.
This is my very first wig so I was super skeptical because I can't do hair!! But this wig is super easy and beautiful. The hair is soft and blends with my texture perfectly. I must also add that by this being my first wig I had to do a lot of research on vendors. Luffy Hair was a great pick, they sent the wig out as stated and they kept me updated daily. If you're like me and just want a wig to use to grow your hair by keeping it protected this is definitely the wig for you.
Delivered in 6 days. The hair quality is soft, tangle free and full. I highly recommend. In order to achieve look add curl pudding, doesn't have to be expensive and brush out with denman brush. Fist day pics attached. Everyone thought it was my hair. BTW, I did receive two headbands. I did shampoo and condition before wearing. Follow me on my socials for more pics @Midtwngurl
hair is very full and soft
Order well arrived. Well packaged. Thanks for the gifts. Looks very beautiful. Has a small smell that should leave with a shampoo. It's a gift for my sister. I'll leave another comment when she tries. Thanks to the store good communication.
The customer Service with Sally was excellent. She was very patient and responded to all my questions and inquiries. Kudos to her. Keep the great work my dear !
delivery took a while..
my wife enjoyed it and love just it looks in the pictures great customers Service I recommend this store
I love the hair and the curly pattern, really no shedding.
The hair and texture are beautiful! They perfected the natural look. The natural colour is actually a perfect natural dark brown color, no red undertones. Hair acts the same as type 4 hair. The store provides good service.
The package arrived earlier than indcated (I ordered the headband wig on January 8, I received it on January 11 in the morning). The wig and the curls are what I expected (match the picture in the presentation)! The communication with the contact of Luffywig was very responsive and helpful.
The hair arrived quickly! I washed the hair is a very good quality and in addition I received 2 headbands!!
For my part I do not know if it is the same wig, but it is anyway as I wanted. I did not take pictures the day the package arrived, but I took pictures of how the wig looks now. This one having arrived in less than 2 weeks! It is good, only when I received the curls split too curly so I slightly comb the tips, for a more natural rendering with a beautiful volume. 16-inch wig, it comes to the shoulders, perfect. It's a headbang wig so I put it in a way that saw the roots of my hair in front, and my baby hair. No losses. Just there are colorful strands that we see closely but nothing serious. The package arrived without cups or instruction card, that's why I put 4 stars. Apart from that, good communication with the store.
my goodness am absolutely satisfait with my hair its beautiful and soft no words to describe it. just a big thank you to the store and for the gift too.
At the top! Very good quality, little loss during shampoo, Voluminous as I like Is the exact replica of my real hair I would recommend the same in less voluminous and less long for this summer!
amazing wig, it is extremely thick. I have flat iron and washed it and it goes back to its original texture. I highly recommend this wig.
The hair was shorter than expected. However, the quality was really nice.
Once more, I was not disappointed, it was for my mum, and she loved it...100% beauty and they added a +inches as gifts mindless of other gifts, thanks loves, you did it again, everything perfect .
amazing headband wig for half the price. professional service, quick delivery. honest review.
Order on October 15 arrived quickly anyway in france by paying the delivery between October 22 29 and c arrived on 23. I receive by my own means in Martinique.
Thank you very beautiful!! I like to wear it in bun!
Perruques de très bonne qualité, pas de mauvaise odeur, au lavage l'eau est ressorti claire ,facile à démêler. Très naturelle , je suis satisfaite de mon achat. PS : Wig cap non fournis
Hair came super quick. Perfect for an everyday style. I love it
straight out of the box. I haven't done anything to it yet