SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At the top! Very good quality, little loss during shampoo, Voluminous as I like Is the exact replica of my real hair I would recommend the same in less voluminous and less long for this summer!
amazing wig, it is extremely thick. I have flat iron and washed it and it goes back to its original texture. I highly recommend this wig.
The hair was shorter than expected. However, the quality was really nice.
Once more, I was not disappointed, it was for my mum, and she loved it...100% beauty and they added a +inches as gifts mindless of other gifts, thanks loves, you did it again, everything perfect .
amazing headband wig for half the price. professional service, quick delivery. honest review.
Order on October 15 arrived quickly anyway in france by paying the delivery between October 22 29 and c arrived on 23. I receive by my own means in Martinique.
Thank you very beautiful!! I like to wear it in bun!
Perruques de très bonne qualité, pas de mauvaise odeur, au lavage l'eau est ressorti claire ,facile à démêler. Très naturelle , je suis satisfaite de mon achat. PS : Wig cap non fournis
Hair came super quick. Perfect for an everyday style. I love it
straight out of the box. I haven't done anything to it yet
This wig is absolutely gorgeous. Hair is so soft and excellent quality. It looks very natural. My only issue is that the headband itself is a little big but the wig is so nice I will find a way to make it work. It comes nicely packaged in a box with a few gifts. Will definitely order again.
This product was exactly as described. Shipping was very fast, faster than expected and the store had great communication. I highly recommend this product and this seller!
Absolutely love the hair!! Super soft and beautiful.
The hair is very nice, I’m very satisfied with my order
Fast shipping. Sraight out of the box and has no smell, hair is soft. not sure how it will hold up. I got 2 free head bands and 2 wig caps. Sally was very helpful.
Came super fast, no bad smell, but it seems shorter than 18". Still cute. Seller was in constant contact which I loved
Not a lot of shedding, and the hair is SOOOO soft I absolutely love It. I got 18 in but I did cut it a little. The curls looked to uniform out of the box and after I washed it so this look is a braid out I did. But the Order took Like a month to come
I just received the package the hair is soft of good quality and received earlier than expected a little less crepu than what I thought but it goes
Sally was Wonderful. Communication great up till after receiving my Hair, I really love my Hair. Thank you
looks just like the picture thanks
I'm super pleased with this headband wig, I can't even believe it! It came in like a week and when I washed it, it barely shed. The price was fair and this wig is just life. I also got 2 cute headbands with it as well. Thank you to Sally, the owner!
Love this hair .. no shedding amazing texture and no smell
Beautiful and accurate
Thank you
Very easy to wear the rendering is not bad
Hair is Afro textured and gets really big hard to detangle
The hair is beautiful and delivery was so fast!!! Thanks again
Beautiful wig!!
Je viens de recevoir la perruque ça, j’aime bien on verra par la suite, si c’est vraiment de bonne qualité je vous tiens au courant.
Hair is really nice. Delivered on time. It didn’t have any smell but I washed n conditioned the hair. Very minimal shedding. Applied leave in conditioner and brushed the hair. The curls came out popping, I was in love and during the week just spray a bit of water and finger comb the hair for the curls to pop. Very nice hair, highly recommend.
Fast delivery, pretty tangle free curls
I love the wig wish I brought it in a longer length. I wear it everywhere love the gifts too will definitely buy more wigs from this store
Fast coming with two headbands
Great!
This wing is amazing and the hair quality is beyond amazing. Worth every penny
I like the hair, but de cap does not fit like it suppose 2 fit and the headband is way 2 big.
Just unboxed my hair. Shipped in less than 2 weeks. Such great quality hair. Cant wait to rock it!
love the hair so much, it's soft and I died it and it went perfectly fine.
magnifique
Cons: Only way to keep it from shifting or falling off is to use the combs inside (meaning you must use a mesh wig cap or risk hair breakage) or wear a thick and tight headband on top. Also the hair coming from the band is straight for a couple centimeters which makes it look unnatural if not covered by another band. Last con is you have to wear a headband that is thick in the back if you want to wear it up. Pros: Fast to style, can be fluffed out for more volume or less defined look, doesn't shed much, natural-looking
I got a 16 inch kinky curly headband wig it looks beautiful a little smell just need to wash the hair. I receive 2 headband I didn’t try the wig I have to braids my hair so will come back let know how is the headband wig. Thank for the hair Luffy.
The hair is amazing. As someone stated in their review the curls are a little uniform IF you don't use a Denman brush. I washed the hair, used product and a Denman brush and my curls were popping. the hair also shrinks when dry which I love. It's so beautiful and full. It sheds of course, like all curly hair does, but it's not excessive. It matches my natural curl pattern, my husband thought it was my hair lol. I highly recommend. Shipping was very fast and Sally was very easy to communicate with. I had 0 problems with this purchase. 10/10.
The Wig was exactly as described, the hair is of great quality and delivery came as quickly as expected. I want to especially commend Luffywig for their customer service in resolving a problem I had with the delivery company.
Correct quality
I loooooove it. It’s so soft and beautiful, looks just like my natural hair. It doesn’t tangle and doesn’t shed, it’s very good quality hair and well made. This is going to be my go to work hair for a long time. I will even order more. So easy to fix too
Waw very nice wig that makes life easier with two headbands as a gift just wow I recommend
Very soft and beautiful wig. Will definitely order again. I must say I am very impressed with the delivery time.
Really beautiful hair. haven't worn it yet but the texture is just like in the pictures
The wig in the product photo is not from this company the model is a YouTuber wearing a wig from a different company. The hair really is very nice and the curls are beautiful they should consider using their own photos so customers know they can be trusted. Customer service was great and the shipping only took about a week. This is the hair after defining the curls. It’s about 80% dry. I ordered 16in.
Very very happy with this product. it`s real human hair girls! The reason i chose this one its because it looked a lot like my own hair in lenght and hair type. And once received thats was also the case!! Very suprised!! Also come with a net where you can save the hair in nice and neat + 1 headband. (My very first wig/headbandwig ) Very fast delivery also and the store/store was very friendly and correct. Pictures will follow.