SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this wig! It’s super soft and silky, Shipping was fast and the store stayed in contact with me.
I love it
The hair is very nice I like the quality.
I received the hair in under a week super fast. The hair is amazing, the pictures I took are after I co-washed it is so soft and full just the way I like it. Love this unit luffywig did not disappoint, I will definitely buy again.. I recommend this wig.
This is my very first wig so I was super skeptical because I can't do hair!! But this wig is super easy and beautiful. The hair is soft and blends with my texture perfectly. I must also add that by this being my first wig I had to do a lot of research on vendors. Luffy Hair was a great pick, they sent the wig out as stated and they kept me updated daily. If you're like me and just want a wig to use to grow your hair by keeping it protected this is definitely the wig for you.
Delivered in 6 days. The hair quality is soft, tangle free and full. I highly recommend. In order to achieve look add curl pudding, doesn't have to be expensive and brush out with denman brush. Fist day pics attached. Everyone thought it was my hair. BTW, I did receive two headbands. I did shampoo and condition before wearing. Follow me on my socials for more pics @Midtwngurl
hair is very full and soft
Order well arrived. Well packaged. Thanks for the gifts. Looks very beautiful. Has a small smell that should leave with a shampoo. It's a gift for my sister. I'll leave another comment when she tries. Thanks to the store good communication.
The customer Service with Sally was excellent. She was very patient and responded to all my questions and inquiries. Kudos to her. Keep the great work my dear !
delivery took a while..
my wife enjoyed it and love just it looks in the pictures great customers Service I recommend this store
I love the hair and the curly pattern, really no shedding.
The hair and texture are beautiful! They perfected the natural look. The natural colour is actually a perfect natural dark brown color, no red undertones. Hair acts the same as type 4 hair. The store provides good service.
The package arrived earlier than indcated (I ordered the headband wig on January 8, I received it on January 11 in the morning). The wig and the curls are what I expected (match the picture in the presentation)! The communication with the contact of Luffywig was very responsive and helpful.
Exactly like in the picture. Beautiful. I just wish they had lighter colours. But it's not human hair.
Hair is bomb I dyed it jet black and used auntie Jackie curl boss to define the curls which I didn’t need!! All u really need and water and a Denman brush and the curls will pop!! Curls are So pretty
The hair arrived quickly! I washed the hair is a very good quality and in addition I received 2 headbands!!
For my part I do not know if it is the same wig, but it is anyway as I wanted. I did not take pictures the day the package arrived, but I took pictures of how the wig looks now. This one having arrived in less than 2 weeks! It is good, only when I received the curls split too curly so I slightly comb the tips, for a more natural rendering with a beautiful volume. 16-inch wig, it comes to the shoulders, perfect. It's a headbang wig so I put it in a way that saw the roots of my hair in front, and my baby hair. No losses. Just there are colorful strands that we see closely but nothing serious. The package arrived without cups or instruction card, that's why I put 4 stars. Apart from that, good communication with the store.
very good wig. I love it.
When I say I absolutely love this wig! OMG it’s came on time. It did have a slight odor nothing worth complaining about. I washed and conditioned the hair with minimum shedding. It dried overnight and WOW I’m so pleased. I received several compliments on it and people actually thought it was my hair. So many of my friends were so impressed they wanted to order one too!
my goodness am absolutely satisfait with my hair its beautiful and soft no words to describe it. just a big thank you to the store and for the gift too.
At the top! Very good quality, little loss during shampoo, Voluminous as I like Is the exact replica of my real hair I would recommend the same in less voluminous and less long for this summer!
amazing wig, it is extremely thick. I have flat iron and washed it and it goes back to its original texture. I highly recommend this wig.
The hair was shorter than expected. However, the quality was really nice.
Once more, I was not disappointed, it was for my mum, and she loved it...100% beauty and they added a +inches as gifts mindless of other gifts, thanks loves, you did it again, everything perfect .
amazing headband wig for half the price. professional service, quick delivery. honest review.
Order on October 15 arrived quickly anyway in france by paying the delivery between October 22 29 and c arrived on 23. I receive by my own means in Martinique.
Thank you very beautiful!! I like to wear it in bun!
Perruques de très bonne qualité, pas de mauvaise odeur, au lavage l'eau est ressorti claire ,facile à démêler. Très naturelle , je suis satisfaite de mon achat. PS : Wig cap non fournis
Hair came super quick. Perfect for an everyday style. I love it
straight out of the box. I haven't done anything to it yet
This wig is absolutely gorgeous. Hair is so soft and excellent quality. It looks very natural. My only issue is that the headband itself is a little big but the wig is so nice I will find a way to make it work. It comes nicely packaged in a box with a few gifts. Will definitely order again.
This product was exactly as described. Shipping was very fast, faster than expected and the store had great communication. I highly recommend this product and this seller!
Absolutely love the hair!! Super soft and beautiful.
The hair is very nice, I’m very satisfied with my order
Fast shipping. Sraight out of the box and has no smell, hair is soft. not sure how it will hold up. I got 2 free head bands and 2 wig caps. Sally was very helpful.
Came super fast, no bad smell, but it seems shorter than 18". Still cute. Seller was in constant contact which I loved
Not a lot of shedding, and the hair is SOOOO soft I absolutely love It. I got 18 in but I did cut it a little. The curls looked to uniform out of the box and after I washed it so this look is a braid out I did. But the Order took Like a month to come
I just received the package the hair is soft of good quality and received earlier than expected a little less crepu than what I thought but it goes
Sally was Wonderful. Communication great up till after receiving my Hair, I really love my Hair. Thank you
looks just like the picture thanks
I'm super pleased with this headband wig, I can't even believe it! It came in like a week and when I washed it, it barely shed. The price was fair and this wig is just life. I also got 2 cute headbands with it as well. Thank you to Sally, the owner!
Love this hair .. no shedding amazing texture and no smell
Beautiful and accurate
Thank you
Very easy to wear the rendering is not bad
Hair is Afro textured and gets really big hard to detangle
The hair is beautiful and delivery was so fast!!! Thanks again
Beautiful wig!!
Je viens de recevoir la perruque ça, j’aime bien on verra par la suite, si c’est vraiment de bonne qualité je vous tiens au courant.