SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OMG I LOVE IT! It came way faster than I expected it to which is a bonus. It has a smell but not strong. The hair is super soft and the curls are beautiful. I have braids in right now so I can’t try it on but I can’t wait to put this on. I been wanting a wig like this for a min and I’m glad I went with this vendor.
The wig is very beautiful. I had ordered one for my sister and this time it's for me. Thank you for the headbands received in gifts they are very beautiful and the color is discreet. I love it. I will leave other comments after discoloration and washing the wig.
That hair is wonderful. 100% humans. Easy to install
Came super fast, no bad smell, but it seems shorter than 18". Still cute. Seller was in constant contact which I loved
I'm super pleased with this headband wig, I can't even believe it! It came in like a week and when I washed it, it barely shed. The price was fair and this wig is just life. I also got 2 cute headbands with it as well. Thank you to Sally, the owner!
Love this hair .. no shedding amazing texture and no smell
Beautiful and accurate
Thank you
Hair is Afro textured and gets really big hard to detangle
The hair is beautiful and delivery was so fast!!! Thanks again
Beautiful wig!!
Je viens de recevoir la perruque ça, j’aime bien on verra par la suite, si c’est vraiment de bonne qualité je vous tiens au courant.
Hair is really nice. Delivered on time. It didn’t have any smell but I washed n conditioned the hair. Very minimal shedding. Applied leave in conditioner and brushed the hair. The curls came out popping, I was in love and during the week just spray a bit of water and finger comb the hair for the curls to pop. Very nice hair, highly recommend.
Fast delivery, pretty tangle free curls
I love the wig wish I brought it in a longer length. I wear it everywhere love the gifts too will definitely buy more wigs from this store
Fast coming with two headbands
Great!
This wing is amazing and the hair quality is beyond amazing. Worth every penny
I like the hair, but de cap does not fit like it suppose 2 fit and the headband is way 2 big.
Just unboxed my hair. Shipped in less than 2 weeks. Such great quality hair. Cant wait to rock it!
love the hair so much, it's soft and I died it and it went perfectly fine.
magnifique
Cons: Only way to keep it from shifting or falling off is to use the combs inside (meaning you must use a mesh wig cap or risk hair breakage) or wear a thick and tight headband on top. Also the hair coming from the band is straight for a couple centimeters which makes it look unnatural if not covered by another band. Last con is you have to wear a headband that is thick in the back if you want to wear it up. Pros: Fast to style, can be fluffed out for more volume or less defined look, doesn't shed much, natural-looking
I got a 16 inch kinky curly headband wig it looks beautiful a little smell just need to wash the hair. I receive 2 headband I didn’t try the wig I have to braids my hair so will come back let know how is the headband wig. Thank for the hair Luffy.
The hair is amazing. As someone stated in their review the curls are a little uniform IF you don't use a Denman brush. I washed the hair, used product and a Denman brush and my curls were popping. the hair also shrinks when dry which I love. It's so beautiful and full. It sheds of course, like all curly hair does, but it's not excessive. It matches my natural curl pattern, my husband thought it was my hair lol. I highly recommend. Shipping was very fast and Sally was very easy to communicate with. I had 0 problems with this purchase. 10/10.
The Wig was exactly as described, the hair is of great quality and delivery came as quickly as expected. I want to especially commend Luffywig for their customer service in resolving a problem I had with the delivery company.
Correct quality
I loooooove it. It’s so soft and beautiful, looks just like my natural hair. It doesn’t tangle and doesn’t shed, it’s very good quality hair and well made. This is going to be my go to work hair for a long time. I will even order more. So easy to fix too
Waw very nice wig that makes life easier with two headbands as a gift just wow I recommend
Very soft and beautiful wig. Will definitely order again. I must say I am very impressed with the delivery time.
Order well arrived. Well packaged. Thanks for the gifts. Looks very beautiful. Has a small smell that should leave with a shampoo. It's a gift for my sister. I'll leave another comment when she tries. Thanks to the store good communication.
Love everything about this wig. Also came with 2 additional headbands.. nice surprise! Thank you!
Love this wig! It’s super soft and silky, Shipping was fast and the store stayed in contact with me.
really love it and the texture
I love it
Really beautiful hair. haven't worn it yet but the texture is just like in the pictures
The item took a LONG time. I ordered on 10/3 and did not receive until 10/20. I own a salon & order hair frequently so hair normally delivers in 2-4 days. The longest hair has taken is 7 days. If I could have canceled I would have as I located similar hair for a lesser price in a longer length. I was also told I would be sent photos of the hairs length, density, quality and texture before it was shipped. That did not happen and when I asked to see a different unit that was also 18” 180% density I was told “I ‘m sure you will love it”. That is not how I run my salon or business so my experience wasn’t great but hopefully the hair is. YT: Elegantly Blesssed K
The customer Service with Sally was excellent. She was very patient and responded to all my questions and inquiries. Kudos to her. Keep the great work my dear !
The hair is very nice I like the quality.
a gift to my sister and oh my god she is in love with it. I wanted a Xl cap size as her head is a little bigger than mine and contacted the store and they answer quickly.hair arrived in less than a week .I am behond happy. Thank you
I received the hair in under a week super fast. The hair is amazing, the pictures I took are after I co-washed it is so soft and full just the way I like it. Love this unit luffywig did not disappoint, I will definitely buy again.. I recommend this wig.
Love the hair she texture the only thing is that the headband is a little big
Okay so this hair is absolutely a 10/10 the hair was soooo soft and it’s super easy to wash it literally did not tangle once it felt like water! Little to no shedding! I’ve already placed an order for another wig from this company and I have a feeling I’ll be ordering more styles!! Shipping was a little long but worth the wait to get a wig that looks great
The wig in the product photo is not from this company the model is a YouTuber wearing a wig from a different company. The hair really is very nice and the curls are beautiful they should consider using their own photos so customers know they can be trusted. Customer service was great and the shipping only took about a week. This is the hair after defining the curls. It’s about 80% dry. I ordered 16in.
so soft an easy to wear, quick and simple hair style, but it you'll love it
Wig conforms to the image received very quickly. I approve
This is my very first wig so I was super skeptical because I can't do hair!! But this wig is super easy and beautiful. The hair is soft and blends with my texture perfectly. I must also add that by this being my first wig I had to do a lot of research on vendors. Luffy Hair was a great pick, they sent the wig out as stated and they kept me updated daily. If you're like me and just want a wig to use to grow your hair by keeping it protected this is definitely the wig for you.
Beautiful curls and nice quality
Very true to description, best when in hand actually,Thank you so much for the wig, its so nice, the communication was all the way.
Very very happy with this product. it`s real human hair girls! The reason i chose this one its because it looked a lot like my own hair in lenght and hair type. And once received thats was also the case!! Very suprised!! Also come with a net where you can save the hair in nice and neat + 1 headband. (My very first wig/headbandwig ) Very fast delivery also and the store/store was very friendly and correct. Pictures will follow.