SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Blog Title (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dollar-shop.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size L is less refunded than size XL.
The Commission, det tok litt tid. Ellers is ok.
Very like EE light and warm
So good. Make you satisfied.
Nice and warm, 67g with sac. Becouse of very smooth material not suitable for walking. Recommended.
They are very fine and I doubt that thermal insulation is very effective, but for the price, at least they'll serve to be home. He came faster than I expected.
All perfect!!!
Perfect! Very fast delivery. Good quality. Nothing to say.
Well written request ^^
The seams are cold. Weight 74gr + bag 4GR. The size of the foot 27.3 cm is quite convenient, does not press. not bad.
Very satisfied with the product, in accordance with the description, I tested it and we feel the soft warmth of feather comforter at-5 ° outdoor, only small downside is the passage of the socks at the Achille heel where is a little just to slip the foot in it
goooooood!!!!
They are great! Very soft and comfortable. Thank you!
Good quality, fast delivery.
nice product
Thank you, nice product
Feathers are missing from the seams.
Objednáno 11.11., odesláno až 19.11. A doručeno for Prahy 7.12. China Post registered airmail, přímo for Prahy, zobrazuje se v aplikaci České pošty. Botky jsou takové slaboucke, nevím, ZDA it Bude hřát. Price 11.41 EUR.
Very good quality, very hot, good size.
On my 44th came to the end, but it was warm. Weight 77g
perfect! very fast delivery and good quality.
Nice product well done, I buy wide and I wear 9 US and it is very good
The item is Warm by wearing not better as usual Socks.
At 44.5r straight back to back, not at all large
Nice slippers. At first glance, fluff is not enough. But warm well. Recommend! In my European 43rd size came up perfectly.
Good quality by Aegismax - 78 g weight socks for winter hiking. Delivered very quickly in 26 days.
Ok. Fast delivery.
Everything is OK. Strongly recommended
Product and delivery Super, took on size larger, excellent store, I recommend to all
43... Did not interfere with the elastic on top
Great item, and as discribed